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December 2023 by Debbie W.
I love going to Costco if only to just walk around. I wish their monthly coupon book at more values!! They keep getting less and less, especially things we want and need. They used to be much much better!!!
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August 2023 by Marion D.
Parking is undesirable and do not have the products I would buy from another big box store. Tried canceling my membership by phone and you have to drive to the store to get this done. So will have to travel and try to park in the not user friendly parking to cancell.
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August 2023 by Carol Hampton
This pharmacy was a welcome breath of fresh air after years of dealing with a national brand pharmacy in Ankeny. Costco RX is efficient and professional, with courteous staff.
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July 2022 by Michael M.
Horrible, horrible experience with Costco. My advice is if you can see it and put it in your cart great. Do not order anything from them. If anything goes wrong they will not help you! All you can do is call the 800 # wait two hours on hold or wait for them to call you back. to be told they will try to do something but pretty much just want you off the phone and won't do anything. They owe me over $2000.00 for a appliance order I never received, they agreed it was severely mishandled and would cancel the order over 10 days ago still no refund issued. I learned the hard way don't buy trips, services, cars etc because all you will here is we can't help you. Yes we are executive members which turns out to just be another scam because you still get no help.
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July 2022 by Michael O.
I bought 2 GoPro cameras and a MacBook today and the grumpy lady that set up my Apple care told me I couldn't keep the cardboard posters I used to check the cameras out. I'm absolutely appalled, to say the least, by this lack of customer service. When I grew up, if somebody asked you politely for a piece of cardboard, you oblige and give them not only the cardboard, but a marker to write "anything helps" on that cardboard. That's called going above and beyond. I'm completely disappointed in this business and it's rapid decline as of late. I hope denying my cardboard made her attitude better for the next person.
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May 2022 by Maria Hennings
Excellent kind helpful staff!
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April 2022 by McFly G.
Ever been to the restaurant Dicks Last Resort restaurant where the employees job is to be rude and uncouth with the customers? Have you ever dreamt of having this wonderful experience while shopping at Costco? If so this location is the spot for you as long as you find the right check out person. The person to best deliver this service is Elisha. You can't miss her she's a big tall girl with long hair. Not only will she go out of her way to be rude and give you the cold shoulder she will simultaneously find a way to smash your bread and bruise your fruit! Personally I don't care to have this experience while at Costco so I typically avoid her but if you're looking for a Dicks Last Resort experience she's got your back!
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April 2022 by Andrea W.
Came here to get some gas on my way to Omaha, and as usual, the gas prices were lower than other spots! Lots of pumps, didn't have to wait in the morning.
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January 2022 by Joe H.
Always quick and helpful
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November 2021 by Cliff K.
I have used Costco gas in many places across the country and at this particular place It was clean and well attended with staff a available to help you in no matter what type of situation you may need. Costco in general has very good covid-19 practices in all their staff were masked as well. The quality of the gas is excellent especially for the price point that they ask for and if you need to use premium gas it's a really good value. I recommend using Costco not only for the quality of their goods and their gas but how they treat their staff and give them a livable wage with healthcare and benefits I always want to support a large retail Box store that does that type of thing
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October 2021 by Nicole Jordan
Very professional. They go the extra mile to get your scripts thru insurance. I love the text reminders as well.
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September 2021 by Dave S.
I've purchased my vehicle tires at Costco or Sam's because they usually have good prices and service. We tour the United States in our 20' Roadtrek on a 3500 Chevrolet Express van chassis and never have a problem with tire rotation at Costco until dealing with the Costco in W.DesMoines, Iowa. I had called them the day before to tell them I was bringing my Roadtrek in for tire rotation on tires I had purchased and installed at another Costco and explained the size and weight of my vehicle and they assured me that they could do the job. I arrived the next day and they told me it would be one hour to complete the rotation. I came back after an hour and they informed me that it couldn't be done. Why didn't they tell me that the day before? I found it odd since all of the Costco's everywhere else had no problem doing the rotation. Someone in charge of the tire department needs to inform customers that they aren't capable of doing the job that all the other locations can do quite easily. I guess I'll be purchasing my vehicle tires at Sam's from now on. *Update: I received a gift card to have the rotation done at another tire store that can do the job. I'm happy with the managers input, but I hope that they will have better communication with their customers before someone makes a special trip to do a job that should have been completed.
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April 2021 by Jennifer J.
Absolutely done with this place. 10 years I've belonged. I'm sick of their anal mask policy and liberal agenda. As a nurse we don't enforce masks near as crazy as they do there. My whole family is so tired of it none of us are renewing our memberships. There's nothing more irritating then a food store employee telling me (8 months pregnant and a nurse of 12 years) to wear a mask. If I was so scared and thought a mask would save my life then I probably wouldn't be able to do my job. So next time Costco employees- you have no medical knowledge or experience, you spent half the year hiding in your homes on unemployment and now to be giving advice to me?. I'm not scared of covid seeing as I work with these pts often and never got reinfected once. Everyone is done with this place.
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April 2021 by Britt R.
I pay for the privilege to shop there. If you're going to train your employees to pride themselves on "mask-enforcement," don't you dare let someone with a nasty, stained fabric diaper over their face, try to approach anyone and preach about "health and safety." And your mask requirement is ridiculous by the way. Bacterial pneumonia is more deadly than COVID, and the state of Iowa has no mask mandate. Recommend a mask all you want, but don't harass people and try to enforce it like it's law, because it's not. Also, your produce section was a disaster. Your employees would probably perform better without their oxygen flow being restricted.
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November 2020 by Nick S.
My go to place for bulk groceries at a deal! A step up in quality and cleanliness from Sams club, in my opinion. I love Costco!
