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September 2023 by Theresa Sturm
I received great customer service from member Relationship Specialist ZA HNEM today while doing my banking at the Mills-Civic location, it was refreshing to know that she really went over and beyond to see that my needs were met. Thanks Za
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August 2023 by David Page
Local branch wasn't to bad but the 800 number for this redirect union is ridiculous. They lie to you are rude also very sketchy. But in a whole I would never suggest them to anyone.
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August 2023 by Jazi Enterprises (Jazi E.)
Great place to bank. Friendly staff, always willing to help. They always treat us right.
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June 2023 by Paul Owens
This branch has customer service figured out. Every person is always willing to help out. 5 stars is not enough. They deserve more.
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May 2023 by Daisy Dim
Such a good group of employees! Love all the workers! Super helpful and nice!
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May 2023 by Kim Rucker
I spoke with Za by phone regarding a personal loan, she was very helpful and informative. She made the process so easy and she was with me every step of the way, communicating by phone or through email. Needless to say, I got approved and it was a very simple process, thanks Za, you are awesome!!!!!
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May 2023 by A.j Matias
They were very helpful and extremely friendly and they have very good customer service
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May 2023 by francisco omar lainez menjivar
“Mills civic is the friendliest branch. Love going there” “ Avery has done a very good job helping me “
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May 2023 by Carlos Reyes
Great customer service!! Answered all the questions I had and took the time explaining everything to me great staff
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May 2023 by Daniela Fortanel
Great customer service. I am seriously considering opening a checking account here.
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May 2023 by Sanin Sinanovic
Emily is great person to work with, I have been with this bank for few years and Emily has always helped me out. Top notch customer service!
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May 2023 by Jenni Carpenter
My experience at the West Des Moines branch dealing with Sui Dong and Emily Kohl was fantastic!!! They were fabulous!
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March 2023 by Gale Petersen
Avery and Emily helped me get a transaction handled that took them a good amount of time to complete
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December 2022 by Amy Friday
They lock your account so you are not able to make a payment online, then if you go through a 1 day payment it has a $7 fee. Very Inconvenient for people that don't live in town. I live an hour away, so the only option for me is to pay online. So now on my day off I have drive all the way to a Des Moines location so I do not have to pay a fee. Maybe I should charge them a gas fee.
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October 2022 by bryan dodson
Collins has been great to work with over the last year for all my financial needs. Avery and Jason at the Mills civic location have made every transaction seemless. On top of the great service they have the best rates. I highly recommend doing business with them.
