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“I work for this company 10 years ago and I worked for the company for 3 years. A year ago I came back to the company and it has been absolutely wonderful. They value their employees and the persons they serve. They show they care about their employees. I wish I never left 10 years ago but I am really glad I came back. I don't plan on going anywhere.”
“I rent from the Urbandale location a couple times a month and have had the best possible experience. The team members are extremely friendly & helpful. I am in and out of there quickly and efficiently and have never had a bad experience.”
“Did not have to wait to retrieve a car. The little white RAV4 that was rented was clean and issue free. Customer Service was great. And returning the car was super easy and again customer service is awesome.”
“I’ve been to this location twice and my experiences were both great. The car was very clean and provided a smooth trip. Jackie’s customer service was top notch she was very friendly and had us on the road quickly. Highly recommend!”
“Arrived at 10 PM and there was a brutally long line. One person working the desk for National, Alamo, and Enterprise. Lucky for all of us it was George. He said it had been just like that since 6:00. Knowing that, I was struck by his incredible customer service and positive attitude.
Waited a bit longer than usual, but was blown away at how George was treating every single customer. Huge kudos to George, but get the man some help Enterprise.”
“We rented a car from them on Friday for a week. They had the car we wanted, Tramell was the absolute best agent I could have asked for ! He explained EVERYTHING & made sure I understood all that he explained. If you go to the Waukee branch of Enterprise if you have a choice of agents I'd recommend that you request Tramell !!!
I'll insta my review after I return the car this coming Friday. ?”
“The best Electronic Wheelchair transportation service I've used. Dependable, professional, and caring. I appreciate the help and ease of use JoyRide gives me as a 23 year warrior of Multiple Sclerosis.”
“I rent here often for work and pleasure. The vehicles are great, clean, and well maintained. I regularly work with Aziz who is always welcoming, courteous, and professional. If I do have any issues, he is always quick to remedy them. I highly recommend this Avis location.”
“The customer service was amazing! I had a few questions about my reservation prior to picking up the rental and everyone who assisted me on the phone was very helpful. Pick up/drop off was seamless and straightforward! Our vehicle was very nice/NEW/comfortable and the prices were reasonable!”
“Aziz was amazing and took care of us when we needed to swap a vehicle out due to mechanical issues. 10/10 would recommend. Quick, easy, and professional service.”
“Was a great experience, friendly staff, prompt service, and the fully loaded Caravans were sweet!!! Will def go through Enterprise again, thank you for your hard work and hospitality!”
“First rental car experience and it went very well. Very friendly service. Even gave me options on vehicles. VW Tiguan was a great ride especially since I ended up driving in a bad storm.”
“The budget rental professional at the counter in Des Moines airport displayed perfect customer service and professionalism. They helped me get a great vehicle that suited my needs and made the process easy and convenient. Thank you”
“Highly recommended by this satisfied customer. Very affordable. First time I ever used them. If I need a moving truck in the future, it's Budget Truck Rental that I'll be using!”
“One of the smoothest experiences I have had with renting a car. I wasn't at the counter even 10 minutes. They didn't have the mid-size I requested so upgraded me to a minivan. No hidden fees, no hassle. Returning the car was just as smooth. I gave them my ending mileage and had filled it up within 1/2 mile of the airport. Returning it took less than 5 minutes.”
8:30AM - 4PM
5800 Fleur Dr, Des Moines
Car Rental
“I got into town a bit early and was able to pick up my vehicle a day early with no issues. Take the other negative reviews with a grain of salt, the staff is friendly and responsive, location is convenient and vehicles are fine quality. Will definitely use again next time I am in the area.”
“Desiree is the GOAT!! I travel there at least 2 times a month and she always has a smile and the best customer service.. like legit customer service! She ALWAYS comes through!”
“Dropped our one-way rental from Denver to Des Moines at this Hertz location. Fast, professional service. We had an issue with some charges that Denver added without our knowledge or approval but the Manager of this office did an outstanding job of researching and correcting our final contract. We were very pleased and grateful for the travel assistance. Highly recommend this office if you're looking for Hertz travel support for renting or returning a vehicle. Thank you for serving us well!”
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“I had to make an unexpected trip to Iowa to visit a friend who had just entered hospice care in Waterloo. The airport was somehow out of cars, so I had to rent from this location in West Des Moines. Xavior Williams called me two days before my reservation to confirm all my information. Due to my friend’s rapidly declining condition, I had to modify my reservation to go a day early. Xavior accommodated my request to change my reservation despite it being clear that there seemed to be a shortage of available cars in the city. He was on site the following day to check me in and give me a car, and demonstrated great sensitivity towards my situation. It was definitely one of the best rental car experiences I’ve ever had.”