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March 2024 by Sally Chapman
Awesome
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February 2024 by Heather K
So disappointed!! Took my granddaughter here for the first time for her birthday and they were closed. The hours said they were open but the doors were closed! Staff was standing in there with the lights off. I don’t live near the city and have to drive a little over an hour. With all the horrible weather we have been having this was the first time I could get to DSM. I always took my daughter for her birthday and I wanted to start this with my granddaughter.
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January 2024 by Charles Simpson
I recently visited the Build-a-Bear Workshop at the Jordan Creek Town Center in West Des Moines, IA, and it was an absolute delight! The moment I stepped into the store, I was greeted by the warm and welcoming staff, ready to assist me in my bear-building adventure.The highlight of my visit was creating my very own Grogu, inspired by Star Wars. The process was not only fun but also interactive, filled with personal touches that made the experience unique. From choosing the perfect plush body to stuffing it with just the right amount of fluffiness, every step was a joy.What stood out the most was the attention to detail and the quality of the materials used. My Grogu plush feels durable, well-made, and is incredibly cute! It's not just a toy; it's a keepsake that brings a smile to my face.The staff's expertise and friendly guidance made the entire process seamless. They were knowledgeable about the products and provided great suggestions to personalize my Grogu even further. The store's atmosphere was cheerful and inviting, making it a perfect spot for families, friends, or anyone looking to relive a bit of their childhood.I highly recommend Build-a-Bear Workshop at Jordan Creek Town Center to anyone in the West Des Moines area. Whether you're a Star Wars fan like me or just looking for a fun and creative experience, this place is sure to bring joy and a dash of nostalgia.
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December 2023 by Alastair
My friend and I went. The line took forever, but otherwise it's just what you would expect from Build-A-Bear. I didn't get anything, but my friend was very happy with her plush.
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November 2023 by Xanadu Weaver
We went here for our daughters 3rd birthday. It is expensive so plan ahead. They have several ads ons that definitely get ya lol. We got a birthday bear (which is pay your age (3)), a bday shirt, panties, skirt, hat, carrier, scent and heartbeat and my total was a little over $70. I did however qualify for 2- $10 for $5/ea. That was nice. The selection could have been better for the stuffies and the clothes honestly. The staff were absolutely amazing though. It's an experience.
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October 2023 by Liz Tarr
Both of the ladies working were fantastic. Both were very helpful, friendly and very informative regarding their special edition products. BaB is always a great experience and I'll definitely be back!
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August 2023 by Bethany Glosser
Hours seem to change at whim of store owners. Guessing they are short-staffed, but consistency & customer service should be top priority for a store whose clientele are primarily children. And if celebrations are niche for your business, convenient hours are also important. Nowhere online had the correct hours posted.
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August 2023 by R N
Every time we come here, we have a great experience. The workers are always so friendly. They are perfect at their job, especially with kids. Even if you're an adult stuffing a bear/whatever you chose, they still make it enjoyable! Smiles on all their faces. They greet you when you come in. They ask if you need help/have been helped.
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August 2023 by Abby
I hope all the people that came into work today 7/22/23 get a raise. They’re working their butts off and this location is going to face its demise unless it retains who they have working there now. Brittany was super nice and had a great attitude and made the experience fun for my toddler. I hope management and corporate gives them their kudos for doing their best with the mass amount of people who came in.
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August 2023 by Alistair Johnson
Went there at 11 am and it was closed. There were two signs saying different hours and we had been there after open and before close for both. Came back at 11:30 and Noon and same thing. Not even a sign saying that they were closed early or that they would be back. Disappointing and very unprofessional.
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August 2023 by Brian Connolly
District manager has destroyed this location! Underpaying the employees to the point they all quit. The full time assistant manager wasn't even getting paid $15 an hour and the Bear builder start out at $9. The District Manager, Susan Praus, is an absolute piece of work. When the staff voiced their concerns they were ignored, when the put in their two weeks, she told them she could hire all new staff within the next two weeks. Well look how that turned out. Susan is fake, bitter, and selfish as she leaves the 3 remaining employees to run the store by themselves without her support. Please be patient with the people that are there. They are all part time employees that are forced to work through this mess Susan are made for them.
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August 2023 by Ed Kraus
WRONG HOURS! Took my 2 year old for a birthday build a bear and instead, they don't open when the mall does. I'm just now reading past reviews saying the manager sucks too and has ruined that place. I mean, if they're not open when the mall does, and doesn't even pay well, it's no wonder we are highly disappointed with these people.
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July 2023 by maggie mortimer
The staff here are all super wonderful and friendly! They really go the extra mile to make your day and they helped make my birthday super special! Will definitely be back in the future when I can make the trip!
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June 2023 by Linda Lucero
Granddaughter loved it. She is 5 and had fun making her own and dressing her new stuffed animals up. Loved that it wasn't super busy and she had time to do her thing ... staff was helpful. Creates a special memory for children of all ages. Even for adults
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June 2023 by Laura Abels
I forgot how amazing this place is! The workers were so helpful. Reasonable prices and a fantastic experience!
