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June 2024 by Wolf Pendragon
Fast, friendly, and helpful.
I ordered a computer case, hdmi cord, and a wifi antenna. The order was ready within the hour. The employee was super nice and very helpful.
The computer case selection in store was a bit limited, but if time isn’t an issue, then best buy can have a case shipped 2 the store.
The only thing is the case I got showed rgb fans but only comes with basic fans, which is more on me for not really reading into the specs more deeply.
Overall, good options, great employees, a tad pricey but worth it for less than an hour pick up.
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June 2024 by Justin Schippers
lots of help
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May 2024 by Ron
Abby was a great assistance in helping us select the right TV's and equipment for our residence.
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May 2024 by Google User
Went in with intention to make big purchase, but couldn't get any assistance. Took my business elsewhere.
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May 2024 by Coleen Mayhew
Picked up an online order(new dryer) for my daughter. I was able to check in with the Best Buy email, tell them where I parked, and they brought it out and loaded it quickly.
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May 2024 by Jason Clements
Thet are severely understaffed.
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May 2024 by Bro Derrick
Experienced HORRIBLE SERVICE on appliance delivery. I ordered a fridge and a washer and dryer set for our new house in late March. They scheduled delivery for April 25th because the fridge was back ordered. No one shows up, no one calls on the 25th and I took PTO to be off. They reschedule for “the next day” via email. No one shows up, no one calls and I took PTO to be off to meet them (again). I immediately go in to the store and they apologize and reschedule me for April 30th. They show up on April 30th and deliver a fridge and a washer and drier to the garage of our new home. We move in 6 days later and on moving day (which is already stressful enough) we unwrap the fridge to find out it’s the WRONG FRIDGE that was delivered. It’s not a “better” model either, it’s the model that we were upgrading from, much cheaper. This is where the fun begins…
I call the store, which doesn’t have any phones at all and it auto transfers you to out-of-touch overseas support that does nothing but apologize and try to “reschedule” you. I got transferred more times than I can count and they all got nothing done for me until 5-6 hours and 8 calls later I reach the “fulfillment team” which was state side and helpful. They reschedule delivery for May 15th because my fridge was “back ordered” so they couldn’t deliver it next day. They offered for me to use the current (wrong) one, and then free uninstall, install of the new fridge and haul away of the material on May 15th, okay fair.
May 15th roles around so I take 3 hours PTO off work and get home to meet them for the appt. time they emailed me for 1:30-5:30pm. NO ONE SHOWS UP AND NO ONE CALLED AT ALL. No emails either explaining anything. I call their customer service, they tell me it’s rescheduled, then I called the fulfillment/delivery team and they tell me he’s an hour out with one delivery between mine. After that, no one showed up or called. Now I have to schedule a 5th delivery with these people and take more time off of work for their negligence, terrible communication, and poor customer service. I realize that things happen and the wrong fridge can get picked out of a warehouse, I’ve worked in a warehouse, but the flat out terrible communications and inability to go above and beyond after you’ve messed up this big is not how a business should be ran. Steer clear of buying appliances from Best Buy.
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April 2024 by Laynee Rietz
Worst customer service I’ve ever experienced. I have had nothing but terrible experiences here and using their total care. I’ve waited four weeks for them to tell me they can’t fix my laptop and that I need to take it to Apple. I’m a photographer and laptop is pretty much my life line. They didn’t even call us to let us know it was here let alone calling us to let us know they weren’t able to do anything. Extremely disappointed in the lack of communication.
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April 2024 by Cole Stephen
Recently bought a new TV for a home theater in my new house. For another $250 dollars, Geek Squad would do a house visit to mount for me. I scheduled the installation 4 days out based on their availability and received confirmation for my date and an estimated arrival time for 7:00am-7:00pm. The day of the appointment, I asked if Geek Squad could give me a more specific time range based on their schedule that day and they informed me they would have to cancel my appointment and couldn’t help me for another 7 days!
I was refunded, but the customer service was certainly lacking given the situation. Likely won’t make purchases from this store again.
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April 2024 by Will Walling
We had a variety of electronics to recycle and they were very helpful to us and the environment!
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April 2024 by Antonio Martinez
Good management. Gentleman at the welcome desk helped me out. Pointed me in the right direction. Check out person stepped away for a second but I didn't wait since the same guy came and processed my sale.
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March 2024 by Kenneth King
Had an appointment setup for auto installation only for them to cancel on me the week of the appointment due to a preplanned vacation! Best Buy has the absolute worst customer service!
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March 2024 by Dee Miller
This experience relates to the call center techs at the Geek Squad, not this store location.
I needed assistance in installing updates on my desktop. The first tech I spoke with was Hispanic. I had problems understanding his accent and his speech was too fast. More critically, the horrendous static and background noise from his location made it very difficult to understand anything. That needs resolution.
He put me in touch with a Geek Squad member on chat--Shafi? He did OK at first, but when unsuccessful in installing updates on my Windows 10 OS, he immediately began installing Windows 11. I caught that before it finished and informed him--I assume the tech was male--that I did not want 11, I wanted to keep 10. Then he just disappeared--no further chat contact.
I tried again thru chat with another tech--Farheen. He couldn't locate my account and was very slow with responses, usually answering only after I checked to see if he was still there. He, too, left without warning and without resolving my problem.
I spent an hour in this fruitless endeavor. In the end, I had to have a family member resolve the issue for me.
While the concept of call centers and virtual techs seems appealing, yours need better training in customer service, tech skills and communication.
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March 2024 by Vas Shebarshov
We came in to look at refrigerators, mostly to compare what they had to Lowe's, which is near by. The whole appliance area was completely empty and not a single sales person to ask anything. This was fine as we didn't have that many questions at this point. NFM is way better for someone that needs a little more assistance. Just easier to look at pricing online and skip the store.
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March 2024 by Blake Anderson
The manager, Daniel - great guy and exceptional customer service.
