Best Buy offers a mixed shopping experience for its customers. While some shoppers report frustration with customer service, citing issues like unhelpful salespeople and language barriers, others appreciate the politeness and efforts of the staff. Many customers find the employees to be knowledgeable and willing to assist with product inquiries. Although the store can feel understaffed at times, there are positive mentions of fast service for online orders, with items ready for pickup within the hour. The selection of products varies, with some customers noting limitations in certain categories, like computer cases, while overall, shoppers recognize the good quality of items available. Prices may be considered a bit high, but many feel the convenience and service justify the cost. In summary, Best Buy has helpful employees and good products, but some customers have experienced challenges with service and stock availability.
They either need to hire more people or, they need to train people to identify if a customer needs help.
January 2026
Had a issue today pertaining to a radio install. The sales people screwd things up. Coat a week delay. Manager Daniel at mills civic came out and showed true customer service. Outstanding Actually.
March 2025
Not the same Best Buy I used to love. Lots of empty shelves and barely any video games. Not much of a reason to go there anymore.
