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February 2024 by Jordan McPhillip
Don't bother trying to process returns here. These idiots require a rewards account to return anything. Unhelpful staff who just want to pad their rewards sign up numbers. I am fully aware you are not required to have a rewards account to make a return... I was not required an account a few weeks before. FYI they sell your information that you have linked to your rewards account.
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December 2023 by Emma Leah
Maddy was great, helpful, and kind. Selia… she was rude, desmissive, and rude to the other employees. she honestly ruined my whole shopping experience there. get well soon girl cause the attitude is sick.
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October 2023 by David Armstrong (Bones)
Friendly and always happy to help
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August 2023 by Scott a
Returned a pair of jeans with all tags and the receipt and am still awaiting for my refund to my account which has not been refunded promptly after returning them to the local mall and I have been waiting over an hour since leaving the store and still no refund to my account and don’t even try calling them they will not answer the phone which is very unacceptable
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May 2023 by Catherine Howard
This store was immaculate. It was easy to navigate and was clean and tidy. I was so impressed. Alex was approachable, kind and helpful. He was a delight and made my experience great!
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June 2022 by Hannah Miller
I went to AE this morning to get a graduation dress for my commencement ceremony that started at 2:00 ?. The employees were so helpful and I found something cute right away I just had to try on a couple sizes to get a good fit then the xs ended up fitting really well. I made it to graduation on time and I loved my outfit! I just took a pic of it when I got home because all of the other pictures of it have it covered with my gown. But the romper they helped me choose was so cute and comfortable and I got a lot of compliments. This staff is just so nice and friendly so I had to pop on here to say thanks!
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June 2022 by Maddie Greene
Lost something possibly in their store, asked if they had found it and the worker had such a bad attitude about it. Went in an hour later to make sure again and was still extremely snooty.
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May 2022 by Bonnie Alley
Rough visit at this location. I hate feeling like i am putting sales people out by asking a question and help. Left without purchasing
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December 2021 by Sophie N.
If I could give 0 stars I would. My dad and I went here to buy one item two days before Christmas. There were only 2 cashiers (even though there are 4 registers). I watched 3 employees prance around the store and dress mannequins meanwhile there is a line out of the door. This store is mismanaged and was in no way prepared for the holiday season. Who cares if the mannequin is in tip-top shape when you have a line of customers out the door, ready to check out??? And give you money?Literally took us 30 min to buy one thing. Very disappointing. Literally not stepping foot into this mess of a store ever again.
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November 2021 by Chad Fouss
Arrived at the store to shop at 7:15pm after seeing in google that the store closes at 8 only to find doors locked. Mall open, but store closes. 2nd AE in 2 weeks this has happened with.
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October 2021 by jason shiffer
Highly recommended above and beyond service manager went above and beyond to let us into the shop when did not need to amazing store must check it out best one in town
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July 2021 by Anita Yates
It's more of my teenage daughter and niece. A lot of things I wish I could wear though
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January 2021 by Christy Chaplin
The staff here are extremely rude. I had a mask on and took it down to take a sip of coffee and a staff member (redhead) agressively yelled at me. She told me I had to wear a mask or I would have to leave. I calmly explained I was drinking my coffee and would replace it. She said I was not allowed to drink coffee in the store. There was nothing about food or drink being banned on the signs outside the door. It also did not say a mask was required but that customers were asked to wear one. Because of her attitude I put the clothes I had in my hands down and left the store. I understand everyone is stressed but it's not excuse to take it out on each other. Horrible customer service.
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August 2020 by Andrea Kimball
very clean and nice customer service, cautious about Covid 19,asks required and sanitizing after every shopper.. thank you
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August 2020 by Kimberly Taylor
Love that the fitting rooms were open so i could find the right size without having to take it home and go back. ❤❤
