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October 2023 by Nikki Beechum
My sliding glass screen was thrown out without a call. They said they throw out products after 30 days but failed to communicate that to us. Andrew was rude and short with us. Very disappointed with this stores customer service.
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October 2023 by Jim Becker
Amazing customer service and selection of tools, materials, paint. If they don’t have it, they will get it for you!
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June 2023 by Lane & Jen Morecraft
Helpful and friendly workers but let’s be real, Nile the shop cat won me over. 11/10
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June 2023 by Cami Brocka
We went to purchase a grill. Hunter was very kind, knowledgeable, easy to talk to and helpful from the beginning, to checking us out, to loading it into our car.
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June 2023 by Customer Service Pinnacle Pool and Spa Care
Andrew was extremely rude. I came to purchase a weed eater replacement head. The product was listed online as in stock. I could not find the product. I was purchasing it at the direction of my employer. My employer wanted this specific model. Andrew was short, rude and incorrect. He insisted that Aces online inventory was wrong. He said that in-stock at west des moines meant online. He suggested that if the website said was available at another store that would also be incorrect. He would not help me and walked away. The product turned out to be in stock. It was on an end cap display as opposed to in the aisles. I was informed by other employees that he was having a bad day. Frankly I am very disappointed. The store was messy and Andrew was storming around the store glaring at customer's. It was very frustrating.
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March 2023 by TJ M.
I am so glad we have a small hardware store in West Des Moines. Everyone is so friendly and helpful. They carry items other stores don't. And it is neat as a pin. The owner, manager and staff deserve kudos for providing a great service to our community.
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November 2022 by Nate McG
Went in to get a nicked cord repaired on a lamp since they offer household electronics repair. Was told they weren't sure if they could do it and it would be a 5 week wait at least. I understand first come first serve but this is a 10 minute project, at the very least they should have directed me to a repair kit to do it myself but they just didn't want to do it.
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November 2022 by Charles Bischof
It's a small store but the staff is very friendly and can locate anything in the store. We have an Ace Rewards card and get credit for all the purchases we make at any Ace Hardware's store.
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October 2022 by Adam Petersen
Customer service is non existent. “Manager” is very rude. Customer service skills have gone down the drain.
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June 2022 by Lisa Young
I tried to get two different automotive keys cut and the guy was ZERO % helpful! He asked what kind of cars and we told him. Then he said two of the machines were not working. He didn’t offer an alternative even though I asked. He could have called another Ace to make sure their machine was working gave us another address. NOTHING!!!!! He said it would be fixed in a week or a month? He didn’t know. Helpful place? NO.
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June 2022 by Laura Blythe
I really like this Ace Hardware. they help me with all I need. I recently lost my husband, and I need a lot of help. I appreciate all they have helped me with.
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March 2022 by peter loyd
Great family run local hardware store. Knowledgeable and friendly staff. They let me assemble my chainsaw's replacement chain on the chainsaw on the floor behind the front desk to make sure everything fit together.
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January 2022 by David Ulan
Very nice store and amazing employees! Helped me a ton finding exactly what I needed and were super polite
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January 2022 by Chris Schroeder
As with other Ace stores that I have visited, the staff couldn't have been more friendly or helpful. Would definitely choose any local Ace over [insert big box store name here]
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January 2022 by Ever Gil
Ace hardware on Ep true and 50 st is great, the staff in there is always kind and ready to help you with anything you are looking for.
