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April 2022 by Barb Fred VanderVeen
Customer service is terrible and they don't stand behind their promises posted on their website! They have no idea how to help prevent problems with HSA accounts and leave you out on your own to figure it out!
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July 2021 by Porsche Botts
Do not bank here. Horrible customer service. They lied to me and refused to correct the situation
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May 2021 by George Gt Thomas
Ever since this bank has switched to two rivers it’s been garbage I have been with this location for about 6 years now and I am to the point I will be closing my account and moving on. They treat you like you are d**** I have just had it with the customer service. I’m tired of the online banking app freezing for multiple days and nobody being able to help. I will not recommend this bank.
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January 2021 by Michaela Elaine
Nothing but problems since they bought out the old bank I used. They make banking inconvenient in every possible way. Constant problems with their app and online banking in general. It's frustrating to not have access to my account information because their IT department is garbage and employees aren't communicated with about issues.
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July 2017 by Willie .
This bank is fantastic. The staff were super cool and offed us drinks while we waited for someone to talk to us. Amber was super helpful and got our accounts set up really fast. I like that they have an ATM that is open 24 hours a day, but sometimes the ATM is broken and wont print receipts, which is unfortunate because that makes it unsafe to use.
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October 2016 by Willie
This bank is fantastic. The staff were super cool and offed us drinks while we waited for someone to talk to us. Amber was super helpful and got our accounts set up really fast. I like that they have an ATM that is open 24 hours a day, but sometimes the ATM is broken and wont print receipts, which is unfortunate because that makes it unsafe to use. Their website really sucks ever since they changed it, but that is less a complaint about this particular location and more an issue with the banks as a whole. This location and the people working there are great though.
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July 2016 by Jeffrah L.
It's always a pleasant experience for me when I bank with Two Rivers Bank & Trust in West Burlington, IA. They do a wonderful job. 10 out of 10 for customer service!
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August 2015 by Dean E.R.
Trisha and Pam from Two Rivers Bank & Trust always take good care of us. We have been with them about 40 years and we have always been taken care of. The girls are always great when we go in. Keep up the good work!
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July 2015 by Carl Draper
Very friendly and personable staff, helpful and understanding. Great bank all around.
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June 2015 by Carrie Overwood
The staff at Two Rivers Bank & Trust is always greeting me with a smile. They are always ready to help you if needed and can answer any questions you will have. They make banking easy.
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October 2014 by Kevin Brown
Everyone at Two Rivers is very customer oriented. Very friendly and very helpful. I would highly recommend them.
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July 2014 by Samuel Rogers
I have been banking at Two Rivers Bank & Trust for many years now and have never had a bad experience. Keep up the good work.
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April 2014 by Natalie Thomson
They are excellent. They have very great and quick service. Also, there is very convenient parking which is a plus.