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July 2023 by Ryan Smith
New app you cannot even do transfers after banking hours!!! What’s the point in online banking if you can do nothing?!? You already have zero after support even for fraud! Will be closing my personal and business accounts ASAP
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April 2022 by Barb Fred VanderVeen
Customer service is terrible and they don't stand behind their promises posted on their website! They have no idea how to help prevent problems with HSA accounts and leave you out on your own to figure it out!
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July 2021 by Porsche Botts
Do not bank here. Horrible customer service. They lied to me and refused to correct the situation
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May 2021 by George Gt Thomas
Ever since this bank has switched to two rivers it’s been garbage I have been with this location for about 6 years now and I am to the point I will be closing my account and moving on. They treat you like you are d**** I have just had it with the customer service. I’m tired of the online banking app freezing for multiple days and nobody being able to help. I will not recommend this bank.
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January 2021 by Michaela Elaine
Nothing but problems since they bought out the old bank I used. They make banking inconvenient in every possible way. Constant problems with their app and online banking in general. It's frustrating to not have access to my account information because their IT department is garbage and employees aren't communicated with about issues.
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April 2020 by Tim Roed
Pam Passmore with Two Rivers in Iowa City has helped us so much with the PPP loan! She has been amazing to work with through this whole complicated process and. We're so glad that she has been there to assist our small business in this time of need. We can't say enough positive words about her!
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December 2019 by Inez Metzger
Kuddos to Mallorie Chubb for her excellent personal banking expertise. She has once again gone above-and-beyond the call of duty by writing a confirmation of funds available to a third party on New Year's Eve. Mallorie and Two Rivers have always been there for us as our banking partners.
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June 2019 by Paul Maerz
Bait and switch. Offers an attractive rate and terms and when it comes time to consummate the deal they say "after closer inspection of the number" we have to increase closing costs from $240 to $800.
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June 2019 by Katherine Ann Mott
I absolutely hate Two Rivers Bank and trust. I have had nothing but issues since they bought my branch. I was told it would be a seamless transition similar to when Dubuque took over First Community. It has NOT been.
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May 2019 by Sue Fisher Johnson
Wonderful service from very nice people!
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July 2017 by Johnny While
New atm with the ability to deposit checks and cash with funds usually available immediately.
