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September 2024 by Emersyn Stout
I drove an hour and 45 minutes to see a car that they told me was there and it wasn’t!!! We called twice and texted and was told it was there and they would put it on hold! When we showed obvious frustration they laughed at us! They wouldn’t budge on price for our inconvenience or do anything!!!! They are rude!! Only person who is decent there is ephraiam!
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June 2024 by Jamie Watson
Great customer service! Adam, Carlos, and Joe were fabulous to work with. Very professional, and comical too! This was my first NEW car purchase, and they all worked with me to make it happen. All details were explained, and I didn't feel as though I was being pressured - always a concern I think for most when purchasing a new vehicle. Top notch staff and top notch service!
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March 2024 by Stewart Ferrell
The Kia maintenance group has been very helpful and friendly. I would recommend them for service and purchases of a new car.
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September 2023 by brent hillyer
This is a review of their service department. I was from Burlington and go back frequently. Had a great experience last month with regular service and saw a service bulletin for a high-voltage fuse inspection that was needed. Joel set me up for an inspection 2 weeks in advance but the part would probably need to be ordered. Showed up and Joel and Taylor took great care and when the technician saw I was one of the cars that needed the replacement doublechecked and found the part had came in, went ahead and installed it saving me another trip.I purchased my Optima from Shottenkirk in Quincy and great to know they have the same great service at both locations.
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July 2023 by Stephanie Sikorski
The price of a car on their website went up $900+ dollars while I was out test driving it. Staff said it was the fault of the Quincy branch. I didn't buy the car and will not visit their lot again.
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April 2023 by Joel Simpson
My mom and step-dad, Judy and LLoyd, purchased a new Kia Soul from Shottenkirk in West Burlington. They're older and were taken advantage of in every part of the transaction. We'll do a list:1: They were charged $2000 over retail when Kia Souls are not being sold at $2000 over retail. They were told that was a good deal.2. They were told that the warranty "service contract" was very good with the Kia. If you're familiar with Kian warranties they're some of the best in the industry. The warranty was sold told them for $4500. That's a 400% mark up over cost.3.They were also sold other products they don't need totalling $95004. They were also under the impression they would be bringing a check from their local bank to purchase the vehicle, but instead were instead signed up with Green State Credit Union.5. When I called them about their unethical behavior they simply told me it must be a misunderstanding.
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January 2023 by Marleisha Timmons
Montel at Shottenkirk Superstore in West Burlington is Awesome!!!
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June 2022 by Sarah Raymond
I have bought from them on two occasions. They would not negotiate AT ALL; and the second time I was buying two vehicles! Both times they kept twisting things around to make it sound like they were negotiating! (multiple times I was told "I'm going to go talk to my manager." and this happened on both the 2016 and 2020 purchases) It was unfortunate that they had exactly what I needed/wanted and I was in a bind as my previous car was totaled. I know, I should have just walked out! I love KIAs but will never by from Shottenkirk again ~ ever!KIA service is good, but it's usually quite a wait.. Sales department leaves A LOT to be desired!
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March 2022 by Amanda Moretz
Car buying is usually very stressful, but they made it so hassle-free and easy! The staff was all very polite and professional and made us feel good about purchasing our car there. Great experience!
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March 2022 by Mary Gish
Brent was so very helpful and made my car buying experience easy and painless! I would recommend them for sure!
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December 2021 by Remeles
Was interested in a Kia Sorento PHEV and called with interest in purchasing. After agreeing to everything, I find out they are charging $3,000 over MSRP. I understand supply and demand but charging over MSRP isn't right. "Somebody will pay it" is what they told me. I don't like to deal with businesses like this and supporting them doing price gouging above the manufacturer's recommendation is something I won't do. I was able to find the same vehicle for MSRP in the Des Moines area and recommend you do the same thing.
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December 2021 by Lydia Sewell
Great experience all around, the salesman Brent and finance manager were very kind and helpful!
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November 2020 by Troy Moretz
Bought several vehicles from these guys. Sales staff are always warm and welcoming and very transparent in everything they do. Highly recommend!
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November 2020 by Mary Gates
My family has purchased several vehicles from Shottenkirk and will definitely buy again. Excellent customer service. Highly recommend!
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November 2020 by Jacob Falls
Always received great customer service every time I walked into the store. Sales team was quite informative and very knowledgeable, and could answer any questions I had.
