-
January 2024 by t.a. mcmeekan
I called for a service on my truck and never returned my calls. 2nd time it has happened. I'll not try again with the dealer.
-
November 2023 by Forrest Slee
They know what they're doing they will get the job done
-
August 2023 by Trudie M.
As you know shopping for a vehicle is a big deal, I've had the same car for 11 years, since then have gotten married and had a child. Safety was number one. We decided to finally upgrade. We went to Shottenkirk in West Burlington, Iowa to purchase a new vehicle. After a few months of scoping out vehicles. We/I fell in love with a 2016 Lincoln MKX, it had all the safety features, on top of comfort and luxury we were looking for. We found out that it needed a new transmission, at first I was hesitant, but they assured us once we got a new one it would work perfectly fine. Well, we got a new (remanufactured) since ford don't make new transmissions for this model anymore, within a few days of getting it back, it started causing us issues, so we brought it back, they looked into it and sent it back to us as "fixed", well within a week it acted up again. Every time the vehicle was switched into gear it felt as if we were hitting a tree. Thank goodness we purchased the "extended warranty" as it was a used vehicle. At this point I purchased the vehicle about 3 weeks prior too and had only taken possession for approximately a week total, back to the shop it went, they found out there were internal issues with the "new" transmission, they tried fixing it and the same issue kept occurring. With the warranty they did provide us a vehicle to use while the car was being looked at. 3 months go by, and still no vehicle. Obviously I became very frustrated, I was making monthly payments and still had not taken possession of my new vehicle. Ford refused to provide a new transmission, but the Shottenkirk team General manager Troy and our salesman Matt worked hard to make this right with us. They were able to get us another transmission using my warranty, took about 4 months total, but they got the job done. Finally I got my car back, of course driving on pins and needles just waiting for it to act up again. Had it for a week and a half and.. boom it happened again. I contacted the General manager, Troy immediately. He said we are going to make this right and trade you out with something else. By the time my lunch break came around I had a vehicle I was possibly interested in waiting in the parking lot for me to test drive. We decided to move forward and get the vehicle. Not only did Shottenkirk lose money on the deal, they truly just wanted the customers satisfaction and for us to be happy. They worked with our original term plan and made everything darn near the same, provided a newer vehicle with less miles, no transmission issues , and made Darn sure it was a vehicle that we would drive off the lot and be happy with. They were constantly professional, compassionate of our situation, and truly wanted the best for us. We couldn't feel more grateful for the wonderful team out at Shottenkirk. Yes it took patience, and a few moments of feeling very frustrated. But we knew it was no fault of their own, it was unfortunately a recall on the vehicle that just simply couldn't be corrected. I still have a Lincoln, had to part with some of the features I enjoyed with the original purchase, but it's going to be a safe vehicle for my son and family. I would highly recommend working with this great team of employees and management the next time your in the market for a new vehicle, and will only do my future purchases through them. Thank you Troy and Matt for all of your hard work, it definitely did not go unnoticed. We are very appreciative for you taking the time to make things right with this crazy unlucky time. But in the end, it all worked out!
-
May 2023 by Matthew Von Trapp
Ya… it’s hard to give more than a single star for a dealership that has 5 Simple jobs to do, then only completes 1 of them and lets your truck sit for 3 months….No phone calls, no updates… and a dead battery when I showed up to pick it up.I won’t but a car from a dealership that can’t complete their own services
-
May 2023 by Joel Simpson
My mom and step-dad, Judy and LLoyd, purchased a new Kia Soul from Shottenkirk in West Burlington. They're older and were taken advantage of in every part of the transaction. We'll do a list:1: They were charged $2000 over retail when Kia Souls are not being sold at $2000 over retail. They were told that was a good deal.2. They were told that the warranty "service contract" was very good with the Kia. If you're familiar with Kian warranties they're some of the best in the industry. The warranty was sold told them for $4500. That's a 400% mark up over cost.3.They were also sold other products they don't need totalling $95004. They were also under the impression they would be bringing a check from their local bank to purchase the vehicle, but instead were instead signed up with Green State Credit Union.5. When I called them about their unethical behavior they simply told me it must be a misunderstanding.
-
August 2022 by Tammy McCamant
So far, slow. Appt was at 9am and still not inside.
-
July 2022 by Randy Huett
Very helpful
-
July 2022 by Heather DeFord
Good place
-
March 2022 by James Marshall
I never going to Honda again!!!!
-
February 2022 by Hillbilly
Dylan was a great sales person to work with, Even though we were not able to come to an agreement, he kept my best interest in mind and was 100% professional and courteous. I definitely plan on returning to Shottenkirk of West Burlington for my next purchase of a new or used vehicle.
-
February 2022 by Mary Beth Gish
sales staff was very helpful and Brent made my new car buying experience painless and memorable!
-
February 2022 by Allison Owens
Adam Brown is an exceptional sales professional to say the least. Everyone that I’ve sent his way has said nothing but amazing things about their overall experience. Buying a vehicle can be stressful but not when you team up with the best. Call him like yesterday, 11/10 recommend!!!!?????
-
February 2022 by Aaron Mursch
You have to go see Keith Foster here in Sales, my experience was amazing and would recommend him or his staff with assistance. Thanks!
-
February 2022 by Joy Banks
Had a great experience! Derek and Carlos are the best!
-
November 2021 by Linda Logan Tickel
My recent service appointment on my Kia Sportage went very well. Everything was checked out to my satisfaction. They even delivered my Kia to my work site so it was waiting at the end of my shift!
