7:30AM - 8PM
721 W McLane St, Osceola“Quick back story the truck I was driving today needed an alignment and completely ate up my two front tires to bare metal.
So…
I just wanted to say hands down Lane and Jose are one of the best examples of what customer service should look like, they have definitely raised the standard for a lot of employees that work in the auto business.
But the one I want to praise the most is Jose. I mean from helping me do a diy alignment and lending me his personal jack, this man deserves a raise. After we got it done and I started to drive out from the parking lot my front tire blew anyway and who did I call!, Jose! This man came to the truck stop that I managed to roll to and after getting off work and was starting to look for solutions, Jose went as far as finding me tires at junk yards and a personal friend who would assist me in everything I needed.
A message to corporate if they check these reviews!!
Contact this location and get Jose in the HR department with double the pay. I will assure you wouldn’t be making a mistake. This man holds a standard no one will surpass. Thank you Jose thank you Lane. You guys did an amazing presentation of what customer service should look like.”
7:30AM - 5:30PM
117 E McLane St, Osceola“Had a small issue, they made it right as soon as possible. Very friendly folks, I will be back for tools and parts as needed. I enjoy shoping local. Thank you Carquest!”
“I had an alternator go out on my bosses Dodge truck and Jim went out of the way to get me back on the road..He was so wonderful!!He let me use some of his metric tools and his covered area out back so I was out of the rain..They don't make guys like him anymore,Just over the top great service he is a Real old school Parts Guy and Mechanic and a wonderful human being!!??And a true American!! ??I made a new friend for life!!I will see you again my friend for sure!!Thank you again Jim!!??God Bless you!!-Daniel”