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July 2023 by Makenzie Lisle
Absolutely terrible customer service. You can never get ahold of anyone. I went in to close my accounts on Saturday and was told they would close at midnight that night. I withdrew all my money, but now it’s Tuesday my accounts are still open and I am being notified of getting a fee for insufficient funds yet I signed all the paper work to close my accounts on Saturday. Tried calling over and over again and no answer. I always thought highly of Wells Fargo till this. Absolutely terrible. Do not bank with them. I have heard nothing, but bad things and until now I had nothing but good to say. Very disappointed. this is the location I came to close my accounts and have been trying to get ahold of. Thanks for absolutely nothing.
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May 2023 by Lyndsey Smith
I have been a customer of Wells Fargo for 40 years. I have many accounts there and set my daughter up with a teen account. She brought in some change to your location and the teller who helped her was INCREDIBLY RUDE and had zero customer service skills. She told her they had no money counter and she refused to count the change and told her to count it herself and bring it back in rolls. First of all, what teenager, let alone an adult, goes and buys a ROLL for change counting? Secondly, this is your JOB! You very easily could have helped her count some of the quarters and dimes. She works very hard for her money and she was just trying to turn in all the change she received in tips over the last year or so. You should be ashamed of yourself. I am a customer of Raccoon Valley Bank as well, and I wanted to let you know they had NO PROBLEM counting her change for her. I think I will be moving my accounts and all my money right along with it all because of a very, unfriendly employee!
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October 2022 by Nicole Darling (Colie)
It was fine but the teller didn't understand which account to deposit my money in????? Kind of odd......
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August 2022 by Nicole Merriman-Darling (Colie)
It was fine but the teller didn't understand which account to deposit my money in????? Kind of odd......
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August 2022 by Coby
They don't open until 9 and they close before you get off work.
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November 2021 by Phil Crouse
Chris and Kim have the worst customer service skills.
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August 2021 by Ryan Patrick
I went in to set up a business account and Amanda was awesome!
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October 2020 by Michael Rittman
I've done business with Wells Fargo for 30 years and was surprised when I was charged $150 for a $25,000 business line of credit I've had for about 5 years. I checked their website and found out it should only be $95 rather than $150. I contacted their corporate office and spoke with a banker who informed me the rates changed and that I would need to come into one of their branch offices and sign a transfer form to get the lower rate. He scheduled the appointment with Chris at the Waukee branch for the next day. After taking the time to drive to the bank, Chris informed me that what I was told earlier about the transfer form was not correct. Apparently, if I wanted the lower annual fee I needed to reapply. I consider this deceptive advertising by a bank that is already under the radar for fraudulant activity. Pretty sad for a long time customer who has only used the business line a few times and never carried a balance for more than a few months. Considering taking my business elsewhere if that's how Wells Fargo treats their customers. I also think it's illegal to advertise a service for $95 and then charge the customer $150. If it's a different program, add a disclosure to your website so it's clear to consumers.
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September 2020 by Jim Cavner
The people there are totally awesome,They have helped me when I was in a bind and everyone was very friendly . Would recommend them to anyone.
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July 2020 by mike johnson
This bank shorted me by $1,200 will go talk to the manager in the morning
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June 2020 by Spacey C
This is how employees of Wells Fargo conduct themselves. Think about how your money is being used!!!
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May 2020 by William Peterson
I can go across the street and get a $2.00 hamburger until midnight. However due to the covid, for some reason these people are scared to stay in their fish bowl until normal closing time. Hours of operation 930am to 400pm? You do realize people have to work to put money into your bank? "We are closing because we care" B.S if you really cared you would pull up your britches and commence with business, not make it more impossible. I will be banking elsewhere starting tomorrow.
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September 2019 by The Waukee Car guy
Great place to do your banking. Haven't had a problem, and they are quick and proffesional.
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August 2019 by Nancy O.
Very nice branch opened new checking account the Banker who helped me was very kind and generous with his time helping and explaining the checking account process
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February 2019 by Liz Schirck
Terrible customer service. I was greeted and was told to sit in the chairs, because I needed something completed that was outside of deposits/withdrawals. Great, fine. 10 minutes go by, no service. 15 minutes, still no service. 20 minutes, people are being served that got there much later, and still no service. 25 minutes, and yet another person pulled ahead of me, and I left. A total of three bank employees saw me sitting and waiting and didn't say a word, including the branch manager. Not to mention, they are not very discreet about communicating with customers about their balances. This branch needs work both on their communication skills and tact.
