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July 2024 by Cassidy E
Friendly staff, but takes forever to check out (longer than 20 mins on multiple occasions) and when I asked an employee if the poor guy on register could get some help I was told that there was no one to help him (two employees were stocking shelves which still needed to be done but maybe not a top priority?) People left their items they wanted to buy at the counter and walked out. Super frustrating because check out has been long and the same guy is alone on register every time (very kind, just slow)
They do have good stuff sometimes but over priced- I would wait until they have their sale Thursday-Sunday.
Overall a good place to shop when there are no other customers
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July 2024 by Kirstyn McElroy
I was very disappointed when I stopped in and went to buy an item only to find out that the employees had “put it aside for them to buy later” it’s unfortunate that the employees can price these items and take their pick to likely resell at a higher price. It’s not right that items on the floor can’t be bought by customers because employees have picked through all the items.
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July 2024 by Zachery Brommel
Don’t donate your stuff here. There is a reselling employee. I tried to buy something and apparently it was in the employees pile who was clocking out so she could buy stuff on her way out. They made me hand it back to them as I was in line. The item was cheap too so they probably price their resale items low. I questioned it and an employee got mouthy. Incredibly unprofessional and rude. She had a patriots hat and a packers football in her pile so this screams reseller. It explains why I have never found anything good at this goodwill despite stopping there frequently.
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April 2024 by Kim
I understand that proceeds go towards helping others but prices seem a bit high to me. I have a limited budget and was unable to buy anything here.
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March 2024 by Nicolette Schmit
I like this goodwill because the staff is nice but the prices are way too high for a lot of items. Definitely don’t even bother on the shoes here as most of them are marked up over $10 for used shoes. They aren’t open on Sunday either right now which really sucks since goodwill deals club only runs like every other weekend.
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February 2024 by Megan Gentner
Horrible customer service!! Went here at 7:19 in a Tuesday night. All the lights were on, the sign still said open OPEN and door was unlocked. Proceeded to enter the store and walked around for about 3-5 minutes. Employee comes out and says “you know we’re closed right?” and continued to say “if you could leave now that would be nice” after we acknowledged that we needed to leave and started to head towards the door he said “we’re gonna turn the lights off”. Whoever this guys was could have approached the situation differently. We had stuff in our hands and would have purchased about $60 worth of merchandise. They should have turned their lights off and locked the door. It was clear past closing time and store was openly available to the public. I will not be returning to this store.
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January 2024 by Ryan
Worst Goodwill is the waukee. High prices, Rude and condescending employees. Don't waste your time or money there.
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November 2023 by Sue Beach-Borcherding
I shop at three Goodwill stores in Des Moines area, usually once a week, Waukee mostly.I am disappointed with high prices on some name brand items .Items that were donated, no cost to Goodwill. The sign for shoes reads 6.99 but a pair of Nike shoes are marked 19.99. And a Jewel purse marked 19.99 where the signs states purses are 5.99.Most people shopping at Goodwill are lower income and it is exciting to find something for a lower price that they would never be able to afford otherwise. Now Goodwill seems to be more concerned about making lots of money rather than helping people. Big business get richer and the poor people stay poor. I buy shoes because I like them and the price but if they’re a name brand given to Goodwill and they gouge the price I can’t afford them . I’ve noticed most of your prices have increased, like every business has in this country.. The difference is your items are given to you. My shopping there will decrease because of this. Shame on Goodwill!
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September 2023 by Andrea Howe
Terrible management / "manager"!! Rude! Talks behind her employees backs in front of costumers. She walks around doing nothing. Skinny gal with her hair pulled back is awful. She sits on thr floor looking at her phone & super unfriendly.
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August 2023 by David Adams
Almost always find great things to buy
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July 2023 by Jason White
Clean store, many name brands
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March 2023 by Tina Fessler
Staff were very kind. Very clean store with so many great treasures.
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February 2023 by Gina Lark
Very large selection, and mostly organized overall. I really wish they would open the dressing rooms back up.
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February 2023 by Haley Vance
Staff can be friendly and I have come across several great finds.
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July 2022 by Mike Kocher
Workers always nice at the store with the big exception of today. Older gentleman with white hair was as rude as I have ever encountered.Three new racks were rolled out on to the floor and all had already been tagged for sale. He verbally insulted me multiple times stating I had no business going through those and to get away from them.If they are out on the floor, these are for sale. In no way was I impeding his progress. He wasn’t even at the rack when I was looking and still was over the top rude. Someone needs to address this with this cranky old man. There were multiple other customers who witnessed this and all gave me a shocked look as well and couldn’t believe what they were hearing.The topper is when I was looking at one of the racks, he came back and pulled it away from me into the back room.I hope this doesn’t go unnoticed and this issue is addressed. If workers or store managers don’t want customers to look through the new clothing racks, They need to keep them in the back room. All I was doing was trying to support your business and buy stuff. To have a rack physically pulled away from me was like a five-year-old taking his basketball and going home when he gets upset.
