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November 2023 by Just Me
We had a flat and ended up getting all new tires. We knew there were issues with the car and happily had them fix those issues. They did a great job and everyone was SO nice! They did a great job! They will be our go to for all car maintenance or repair. The only problem was Mercedes slow shipping of parts and there was nothing they could do. Everyone I talked to was so helpful and always took the time to explain what as going on. The prices were very reasonable.
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November 2023 by Jadon Ballard
Waited 10 mins upfront with no one to help me for my scheduled appointment. I had to call the store for the girl to come upfront. She comes to the front and has no customer service skills and didn’t even bother to apologize for making me wait. Never coming back to firestone. Plenty of other places do the same thing with better service.
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November 2023 by Mike Kerscher
As usual the Waukee Firestone takes care of business. I will be back. Thanks Jesus great job.
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September 2023 by Always Honest
Scammers Run!!! they told me I needed 600+ of work on my brand new car. And there was absolutely nothing wrong with my car. They said I needed shocks. On a car i bought off the lot 1 1/2 year and that currently had only 30,000 miles on it. I thought it was strange because it’s practically new. When I told my wife she told me she had only had bad experiences with Firestone and to go some where else. So I went to get a second opinion. When I called to set an appointment up at the auto-shop. they asked me details about my car and immediately when I told him the year and what fire stone had told me, he said that seems odd for a fairly new car and to bring it in immediately they would check it out no charge. The next auto shop allowed me to see up under my car and confirmed my cars shocks were perfectly fine. To add insult to injury the second auto-shop found something that was actually wrong with my car two of my tires threading was showing in a spot I couldn’t see. They were on the verge of causing a blowout. How could Firestone completely miss that during the inspection I paid for? wow!! Don’t go here.
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September 2023 by Danelle
I called at 7:30 am Saturday of Labor day weekend in a bit of a panic. Our tow vehicle was groaning about it's front brakes. Jesus and his crew worked us in and saved our road trip vacation. We are so grateful we were back on the road by 2:00 pm with new brakes and a happy truck. Thank you!Service: Brakes
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August 2023 by Jam Quatch
Bad service.This was my first time at this Firestone.I scheduled an oil change appointment at 2 PM and arrived 20 minutes early. I said I would wait in the store for the car.I waited for 34 minutes, and they had not started work on the car. I asked the lady at the front desk why work hasn't started? She did some checking and found that she put my keys in the 'wrong' envelope because she thought the car was being dropped off. Okay, so mistakes happen, but it shouldn't have taken 34 minutes to figure this out. This is a red flag that there is something wrong with their process. Time is valuable, and it is expected that work will be started at the scheduled time. Also, it seems that if you drop your car off, they depriorize the service time. One would think that scheduled service time should be the same whether the car is dropped off or waiting in store.I told them to cancel. I was about to walk out, but they 'magically' found someone to work on the car.I will give them 3 stars for the front desk lady, taking ownership of the mistake and fixing it quickly. Although, not a good first-time experience.
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July 2023 by Chris Pajak
I was unlucky enough to get a nail in my tire on the way home from getting brand new tires. Draven and the technician got me fixed and out the door in less than 20 minutes and took care of the charge for me! SUPERIOR customer service! HIGHLY RECOMMEND!Service: Tires
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June 2023 by Mike Saxton
Prompt, professional service. Firestone tires fairly priced.
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May 2023 by Natasha Canada
DO NOT TAKE YOUR CAR HERE!!! I discussed over the phone with someone that my car was chugging back and forth and needed to be seen. They had me come in and 6 hours later after a “full service inspection” they said all I needed was an oil change and nothing else was wrong. The next day my car completely gave out on me. So seems to me they just didn’t want to look at my car and just take my money.
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May 2023 by Baylie Boyer
Don’t waste your time here. Look elsewhere!Service: Tires
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April 2023 by Manikanta Gangisetti
This is the worst Firestone branch I have ever seen.SCAM & WORST SERVICE AlertThe guy at the front desk who took in my car for service was nice, patient and left after his shift is ended. There is this new guy who stayed after 5pm was ready for me to pay the bill and take car. I use firestone app and card; i was showing him the 5% mobile offer screen since i booked my appointment through my app and he is not interested to even look into it and kept saying I don't know man what you are showing me and kept intimidating me. As I further explained thinking he might be unaware and he took my phone and redeemed the offer and gave me back saying it disappeared.Next, after i ignored this and continued to pay the bill with the firestone card on account; he scammed me into enter zip-code and ssn even after i told him I already have one. Luckily, i realized and questioned him and he tried to cover up saying it just asks you like that. I cancelled that and paid with another card.Watch out everyone.
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March 2023 by Mandy S
Brought my tire in for a nail and they got me in right away! Also offered to rotate tires while I was there. Makes the extra care that comes with the tires very valuable!
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February 2023 by Jeff Hinrichs
Took my SUV in for an oil change and screw in the tire.The manager told me my tire was shot because of tge location of the screw, ALSO told me it was massively leaking air 3 times. I left Firestone and went to Heartland Tire down the street, Kelly came out with a screw driver and removed the screw...it was 1/4 inch long and NOT into the tire...plus it was a screw without a point on it...NO LEAKS. Firestone in Waukee LIED to me to make money. I will try to post a picture of the screw here. If I'm not able to please go to the Facebook page for Firestone where I have posted a complete story with photos in the reviews section. DONT GO TO FIRESTONE OF WAUKEE on Hickman Road.Services: Tires
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December 2022 by Misty Tracy
The technician pulled my vehicle out and said it was all done. Luckily the guy at the counter realized that he put five quarts of oil in instead of 8.8 quarts. The guy at the counter pulled it back in and topped off the oil and realized that the technician also put the wrong weight of oil in. Instead of correcting the problem, the guy at the front desk told me that it would be fine. My vehicle is under a factory warranty and it states the wrong weight of oil will void the factory warranty.I filled out the online survey and requested to be contacted but nobody has reached out to me. This was also the most expensive oil change that I have ever paid for.
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December 2022 by Misty T.
The technician pulled my vehicle out and said it was all done. Luckily the guy at the counter realized that he put five quarts of oil in instead of 8.8 quarts. The guy at the counter pulled it back in and topped off the oil and realized that the technician also put the wrong weight of oil in. Instead of correcting the problem, the guy at the front desk told me that it would be fine. My vehicle is under a factory warranty and it states the wrong weight of oil will void the factory warranty.I filled out the online survey and requested to be contacted but nobody has reached out to me. This was also the most expensive oil change that I have ever paid for.
