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September 2024 by Debbie Freilinger
The Asian girl at the front is rude. She was mad she had to help the new girl. Whn I asked for a bigger bag she threw it at me. So I bagged my own stuff.
I won't go to a checkout with her again.
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August 2024 by Liz Schmitz
Trying to pick up a script on a Sunday morning. Was sent in around 9 from the ER for pain meds. I called the pharmacy 2 times to see if it was ready. The 2nd time they said they would expidite it. Got to the pharmacy and the tech said it wasn’t ready. I about blew up.
Pain meds from ER should be expedited at all times. Someone is in pain. Unacceptable
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August 2024 by Richard Huber
Unbelievably rude. Incompetent.
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August 2024 by Alex
Don't use this Walgreens. I've been without my meds for almost 3 weeks, originally due to having to wait for a prior authorization. Well, the prior auth went through, and then I was given the roundabout for another week. Finally got told it was ready today, so I went in to pick it up. Now all of the sudden they "don't dispense it." So now I have to go through the whole process again and go for longer without my medication. Nobody told me they didn't dispense it. They clearly do not have their stuff together and don't know what they are doing.
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June 2024 by Melissa Jones
I love Walgreens
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June 2024 by D.j. Jones
Love this place employees are always so friendly and helpful ☺️
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June 2024 by Superior Surge
Just called here to get my prescription refill and was the worst experience I ever had at a pharmacy . First I called talked to the main pharmacist said he will have my stuff transferred from Iowa city within 2 hours it will be ready for pickup . Called another time they say they have no idea what’s goin on and they do not have it gave them all the info again now they told me to wait . I called again and spoke to Andrea and she was extremely unprofessional laughing at me over the phone while i am in pain at home due to not having medication and saying she also has no idea what’s goin on and they do not have it and saying I never gave them the info and they don’t have any info and also being extremely rude . I will be switching pharmacy worst Walgreens nothing but problems here all the time !!!!!!if I could give zero stars I would !!!!!!
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April 2024 by Richard Blandin
Friendly associates. Nice variety. Great Easter setup.
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March 2024 by Jackie Miller
Here it is 11:47 at night I have a sick 6 year old….knowing the pharmacy is closed I called the store for help to see if they had a few items I looked up to try to help my 6 year old be comfortable! I didn’t wanna to burden anyone with a phone call that would annoy them but I needed some assistance! So I call and got a young man that answered and let me say that he was more than willing to help and offered to place the items at the counter so I didn’t have to worry about coming and searching for them!!! He was so nice and so understanding! Brett was his name he was definitely my hero tonight!!! Awesome customer service! He was willing to go above and beyond without any questions asked!!! Thank you Brett at Walgreens on Ridgeway in Waterloo, Iowa!!!
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March 2024 by kapederson036
I've been going to this pharmacy for over 25 years. I've had trouble here and there but nothing like today. My husbands hand got this weird thing going on to the point where his doctors are saying he might need to amputate them. They put in 6 Rx all to help him keep his fingers/hands and he only came home with 4 yesterday. When I asked where his pain med was and the other he said that's all they said they had. So I called his doctor and asked if they could send them in and they said they did. So the doc called there and called me back and said wow that pharmacist is really mean just stay clear of her and I guess they just decided not to fill them. What! So I called up there and pharmacist Brianna answered with WHAT? Nice right. So I say listen please stop your attitude cuz I'll be coming to get my husbands Rxs you failed to fill and I don't want to treat you any type of way because of your attitude. She says are you threatening me! I say no... I'm not I have questions about why they weren't filled...she than says if you come here I'll call the police and hung up on me. So about an hr later I walk into there and the pharmacy assistant was super nice, idk her name but she was real nice zero complaints with her. Excellent service from her.and she asked if I wanted a consultation. YUP. I did. So I wait and a woman comes up and I ask if she is Brianna. She says yes and I ask her why his Rx weren't filled and why she had such an attitude with me on the phone. She of course now politely pushes the Rx towards me and says you can leave now. Nope. I have had so much stress that she made me break and I screamed how incompetent she was and that corporate was called and an investigation was happening and if she was the reason my husband lost his hands I would sue her and Walgreens. I'm done with the incompetent people they put in charge of handling our meds who think they can decide which med should or shouldn't be filled and given to patients. I hope she is fired. Walgreens do better! And I'll be expecting that call.
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March 2024 by Heidi
Horrible customer service in pharmacy Messing up prescriptions all of the time. Not sending into insurance and saying it was delayed. Which in fact it is covered under insurance . This store is getting worse each day!
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March 2024 by Rebecca Randall
I like there drive thru
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March 2024 by K
Horrible customer service in pharmacy Messing up prescriptions all of the time. Not sending into insurance and saying it was delayed. Which in fact it is covered under insurance . This store is getting worse each day!
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February 2024 by Cody Richter
Says open 24/7 but the door says closed at midnight when we needed medical supplies for an emergency at 3 am
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December 2023 by Iowa TarHeel
Lost a prescription. Refused to call the doctor to get it again. Told me I had to call the doctor again. Refused to transfer it to another Walgreens nearer me. The main company's software and voicemail is awful too and wouldn't send me text messages even after I had asked for them.
