Verizon offers a wide range of services, including mobile, 5G home internet, and business solutions, at their store in Waterloo. Customers can visit the store or shop online, with options for in-store pickup, free 2-day shipping, express lockers, and same-day delivery where available. The staff at the Waterloo store are described as incredibly friendly, personable, and helpful, with employees like Eric and Anthony going above and beyond to assist customers. Customers have had positive experiences, with one describing it as the "best Verizon experience ever" thanks to the excellent service provided by David. The store also offers competitive pricing, with one customer noting that their personal and business plan costs less than $90 per month for unlimited service.
Very knowledgeable staff. Didn't push me into buying something I didn't want. Explained things where you understood it.
December 2025
David at the Waterloo store was so fantastic working with me and my senior parents to get my Mom a new phone after hers was inoperable. He was so patient and made the whole experience easy and pleasant. Thank you, David, I hope Verizon gives you the recognition for exceptional service you deserve!
October 2025
Very nice staff. I took my dad there and they were wonderful with my dad. Thank you
