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March 2024 by SeeAnnSave ..
I consign and shop at the store in Waterloo, Iowa. It is clean and the staff is always friendly. It's a great place to make money selling unwanted items and score fantastic deals there. I love that they look everything over before they accept it for consignment to ensure your purchase is in great condition. It beats shopping at our local Goodwill any day!
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October 2023 by Jenny Miller
I’ve been a Stuff shopper/consigner since this location opened, and I don’t remember having issues until the last year or two. From a shopper perspective everything is good, but from a consigner perspective it’s frustrating when they literally never have totes for the consigners to use. I’ve been in multiple times and it’s always like an hour wait, for like a year now, so I purchased a black bag and one time they either lost it or donated it when I came to pick it up within the time frame they asked me to. The manager just said he’d keep looking. We came to a solution, but I had to suggest it. I brought my black bag in last week, loaded it in front of staff, set it on the counter and in the like 5 minute time frame nobody ever told me they were not taking black bags. The people at the counter didn’t say anything to me. I then shopped for like 15-20 minutes and nobody ever told me or called my phone that they were not taking black bags. Next afternoon rolls around and they text me telling me to come get my bag because they are not taking black bags. I feel like they could just have offered kept a few days until they were taking them again. Instead I had to make a 30 minute drive there to pick it up. Customer service is not top tier. In my opinion they need to get it together and figure out a better system for consigners, or hire more pricers and processing staff in the back to make things move along quicker, they are in the consignment business, after all. It never used to be this way.
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July 2023 by Nate in Iowa
Great place for some of the greatest stuff, great prices and a friendly staff
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June 2023 by Terri Arends
I just wish I could take more stuff there I feel like I don't get enough money
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March 2023 by Melanie Davis
I agree that since new ownership the prices have gone up. Ex. I brought items in this week and had to purchase another black bag for 4$. I had been unable to retrieve my last bag on the day they required due to family emergency in January. That bag cost roughly 1.68? Of the 10 quality items I dropped off in January they accepted 2. They didn’t even accept my best items. Makes me wonder if the help is helping themselves. They keep 60% of each sale which seems to be exorbitant. Without consigners, where would this company be? Unable to retrieve my bag in January by due date I purchased a 4$ bag this week and dropped off my 10 items on Wed. Now I am concerned if when I receive their email to pick up my black bag I will be able to meet their deadline. Have to plan my trips to Waterloo around that email. I question if it’s worth it? Under previous ownership I’d find treasures each time. Recently my trips have been not so successful. Are consigners going elsewhere…I wonder!
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March 2023 by Erin W
Clean, friendly staff, can always find cool stuff here, fair prices
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February 2023 by Christine Bennett
I've been a consigner and customer here for a few years and have been satisfied overall. Once you figure out their system, you can get more items accepted and a decent return. The employees are friendly and doing their best pushing through thousands and thousands of items each day.
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February 2023 by Fran Smith
First time in this store required focus and attention to details. I did find that similar items are grouped together. Several sections leaned towards collectibles. It could be possible to find some things of bygone days if you take your time.
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November 2022 by Robert Lewis
A manager fired a women, after yesterday he put his hands on her, no employee stepped in or did not report the weird manager. No wonder Stuff etc is getting bad reviews because the wrong people are working there.
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November 2022 by Crystal BlueA
Went into Stuff to look around and check it out. Didn't buy anything this time. But I was amazed at what I saw. Will definitely go back.
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October 2022 by Matt F
Dropped off 4 items and one of which I was told -not sure if we can take this due to covid - we will call you and let you know if we accept it (This was a higher dollar item mind you) Did not receive a phone call nor an email of which items were accepted. Few days later followed up in person asking about this item. The employee said yes I know what you are talking about let me check to see if I can find it - Then after asking a few people the story changed to nope sorry we don't have this - Who did you talk to when you dropped it off - We donated your item - Ask to speak to a supervisor and was told that's me - Sorry nothing we can do "it says on the paperwork" I'd highly suggest avoiding this place if they want to backtrack on their story midway through a conversion. I've been consigning here since the store opened and will never go here again nor recommend it after today.
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September 2022 by Madi Goche
Very disappointed about my experience at Stuff Etc. today. Brought in items for a tote, was told it would be about a 10 minute wait. When I returned after 10 minutes, the store employee told me I needed to add my name to the list. Wish he would’ve asked for my name when I first got there. Instead, I waited an additional 15 minutes to then be told that there were about 3 people in front of me yet. Ended up waiting in total about 40 minutes to take 1 tote. Customer service was terrible and they did not apologize whatsoever. I will not be taking my clothes here anymore. Would not recommend this place to anybody.
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September 2022 by Eva Marie Cagley
I would not recommend stuff store to anyone. I took 3 full totes in and they threw away one tote that they said had mold I noticed no mold when I took it in. They stated they donated one tote because Items don't sell well. The 3rd tote they only listed 6 items Out of 3 totes they only kept 6 items to sell. I had alot of nick naks that were antiques and collectables that they just gave away instead of trying to sell them or give me a call. I would not recommend them to anyone! I am very disappointed. Angry would be more correct. If I wanted to just donate the stuff I would have.
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September 2022 by Stephanie Itzen
I can't take 25 minutes to drive there from CF to be told they're not taking items. They said 15 minutes and I had to put my name down. I came back 40 minutes later and it was STILL a 10 minute wait to fill the tote. Also, Tues-Sat from 10-5 is a very limited time.
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September 2022 by Gregory Vierkant
Here we go again called ahead are you doing drop offs yes make the drive with a son get there 1003AM limited totes where out per the receiving clerk but per manager we're saving for the weekdays drop-off but the manager would be in later during the day to access situation I guess new owners don't care about out of towners we can shop just not drop off so my reviews drop every week we have an issue.
