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February 2024 by Brenda H.
Would not purchase from McGregor's again!! We bought a table and chair set for $1068 one of the chairs broke on us in August still under warranty, so I called the store letting them know they said they would fix it. Called them several times on time frame of the fix they said would look into but would not hear back. So finally after months of nothing I contacted the BBB they then all of the sudden were able to fix it. We picked up the chair and within 2 weeks the same chair had broke so we inspected all the chairs and the weld job on the chairs is not safe so we asked if we could get a refund and we would purchase different chairs from them and they said no they would try to fix it again that is all they could do. We do not feel safe using these chairs so since they will not stand by their warranty we will have to take the loss.
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October 2023 by Mandy Engelhardt
We arrived 15 minutes before closing and they did not rush us at all. Justin was extremely helpful and we were able to buy a mattress and a desk with his wonderful customer service in 25 minutes.
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October 2023 by Sheryl BerryRudic
We had great service from the staff. We bought a new mattress and frame. Thank you!
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October 2023 by mary schott
We had a great experience at Mc Gregors in Waterloo. Our salesperson was very knowledgeable and helpful.
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September 2023 by Charlie Rochford
We were met at the door by Jordan, we were looking for a new mattress. when we decided on the mattress he mentioned how delivery was done.So we decide to look at dinning room table and chairs. The second table Jordan showed just stood out for both my wife and myself. Very happy with Jordan and the lady who checked us out. Overall a fantastic experience.
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September 2023 by john senn
Found a great deal today. The service was excellent as always
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June 2023 by Loni Hauser
They were very helpful and accommodating with what I was looking for.
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May 2023 by Clint Ohl
Worst customer service. I bought furniture here. Not even 6 months ago. The couch and love seat are already falling apart. They are refusing to fix even though I pay for the service.
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May 2023 by AnnMarie Gander
Friendly and knowledgeable. Competitive prices and owned by Iowans. Furniture made in USA. Mattress made in Iowa. Love that!
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May 2023 by matt nelson
Nice products great staff answered every question we had can't say enough good things about them
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March 2023 by Cindy Oldfather
I made my first purchase from McGregors in the 90's. I have shopped in their Marshalltown, Waterloo, Iowa City, and Mason City stores. I was always assisted by friendly and knowledgeable individuals. The furniture was a little pricey, but you can't beat the quality. The recliner love seat purchased in the 90's received an official military burial in October 2015. It had survived children and pets. The fabric was actually starting to wear thin, but it was very mechanically sound after all these years. Bottom line, you pay for quality. If I could have found someone that was really good at upholstery, I would still have it. Instead, I went back to McGregors and purchased a full living room set, which I still have. Now I'm remodeling my house and need more furniture, but McGregors in Mason City has closed, so I will travel to Waterloo to purchase what I want.
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March 2023 by Vanessa Wunderlich
Ashley was very helpful but not too pushy!
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February 2023 by Dorothy Rainey
Ms Ashton was very pleasant & expressed a sincere interest in fulfilling my customer needs & expectations. She was very courteous & patient. I’m very grateful that the CedarValley still has a high-quality, reputable furniture store for shoppers!
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February 2023 by Julie Wolkenhauer
Excellent service and no one haunted me while I shopped. Not pushy
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February 2023 by im6under W
I have purchased there before but didnt find exactly what i was looking for so i skipped the purchase and will be back.
