Genesis of Waterloo provides a luxury car sales and service experience with mixed feedback from customers. The service department receives high praise for outstanding, professional, and dedicated technicians who thoroughly diagnose complex problems, take time to explain issues, and provide excellent care, including test drives and a full tank of gas. The sales experience is also noted as great and outstanding by some, with staff providing helpful setup teaching. However, other sales experiences are criticized for not standing by their word on agreed prices and deposits, requiring difficult negotiations. While the vehicles themselves are praised as worth the wait, there can be issues like cosmetic damage from shipping that require follow-up service. The team is acknowledged for making customers feel welcome and comfortable, even those not from the local area.
All was as helpful as he could be, trying to help me find the right car for me.
June 2023
GV80 first visit OUTSTANDING!!! Tony and Luke in Service Great !! Rick Jones and Cody in Sales did an outstanding teaching of set up and use of all the features.Thanks to all of the staff for a wonderful experience!!!!
February 2022
We finally got our GV80 after waiting 8 months!We are very pleased with our new SUV it’s well worth the wait. On the down side there’s was some cosmetic damage to the hood during shipping, have to take it back in to get it looked at. The sales experience was great we will see how the service goes.
