Dick Witham Ford provides outstanding and reliable service. The service department goes above and beyond to help customers back on the road, making experiences easy and enjoyable even during recalls or unexpected repairs like flat tires. The staff is super friendly, communicative, and trustworthy. They keep customers informed on progress and are very positive. The collision center is also highly recommended, with staff being reliable and helpful even during lengthy repairs involving parts on back order, sometimes providing a car to use. Customers genuinely trust the team, who work hard to ensure comfort and take great care of vehicles.
I just had to have a recall issue fixed and even though I had to come back due to them not having the part yet, Logan made the experience easy and enjoyable. He made sure I was comfortable and checked on the progress several times to keep me informed. Thank you Logan.
March 2024
Very friendly staff! Helped out with my work van the mv1!
April 2023
Outstanding service department. Experienced a mechanical issue while in Waterloo on business. The service team went above and beyond to take care of my vehicle and help me back onto the road. Very positive experience.
