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“Federation Bank has been by my side from a car loan, mortgage, to starting my business. I use Trent from Brighton and would highly recommend him or any loan officer from Federation to anyone. Nice to do business with people that care!”
“EDIT: I have since worked with the bank several times - in particular with Shawna, and my experience has been excellent. I am attributing earlier troubles to either covid-related issues or short term problems. I have updated my rating to 5 stars to reflect the changes in service.My experience does not seem to mirror others, so it is possible I am just having bad luck or timing. However, I have had an extremely difficult time getting in contact with this bank regarding the affairs of my recently deceased mother. Of the several times I have tried calling the bank, I have only been able to talk to a person once, four months ago. Otherwise, I am on hold forever and when you try to leave a voice mail, as suggested by the hold information, it tells you it is full. When I did talk to someone finally, they were helpful, but did not follow-up with the actions that needed to be taken after our conversation as promised and I was left having to reinstate contact and go through it all again, which is highly frustrating - and full disclosure - I am writing this review feeling highly frustrated. Because of these things, I would not choose to make this my home bank, I want better communication and follow-up for a place I entrust with my finances. Online chat seems to be the only way you can get anything done.”
“The staff in all departments of washington state bank are very friendly, skilled and fast. They answer your questions patiently. They always face me with a smile. I am happy to go to this bank to do business. I will introduce my friends here.”
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“Twice now we have had a great experience with applying for loans. The staff is very informative, helpful and very easy to talk to and work with. They even helped us with business decisions BEFORE we were customers.”