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March 2024 by Lucas Camp
Very happy with the service depth Chas I have been dealing with he is very polite goes over the bill on the big projects tech always calls with a quote before they start. This is the place for small lawn and garden sales not so much
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February 2024 by Alan J. Schultz
I’ve been a customer for 30 years. The service department and sales department bent over backwards to help me with warranty repairs to my snowblower this year. You aren’t going to get that level of service buying items from box stores. Thank-you to Chaz in the service department!
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February 2024 by D. Weber
I’ve worked with Mike at the urbandale with my last couple of purchases and couldn’t be happier
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February 2024 by Kevin Kilkenny
Great place to shop and buy good equipment, especially like the parts department staff and order on line.Thanks
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January 2024 by Lynn Ricke
Just recently had my lawn tractor's annual service completed by Van Wall in Urbandale. I truly appreciate the exceptional through service that is consistently completed on my equipment. I know going into 2024 that my tractor will perform like new. Thank you for exceeding my expectations consistently.
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November 2023 by Deirdre Crouse
I used Van Wall to service my snowblower. I took advantage of their pickup and delivery service. The people I dealt with were very friendly. Service time and price were good. While I haven’t actually needed to use my snowblower yet, I was happy with my experience.
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November 2023 by Joseph Atiyeh
Van Wall is a top employer in the heavy machinery industry. They treat their people with respect, offer one of the best comp packages in the industry, and are a mission-driven organization. I highly recommend Van Wall as an employer.
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November 2023 by Brian Havermann
Friendly service?
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September 2023 by dee lane
Ryan at Van Wall helped us with out John Deere purchase. Very knowledgeable and helpful. Thanks Ryan.
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August 2023 by 6 S
I have taken my mower here for all repairs. Brian is great to work with. They always give you an estimate before they actually fix anytime to make sure the price is right. I would recommend van wall to anyone! For sale and repairs
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July 2023 by Jrod K
Brought in a punctured Gator tire and they had us patched and out the door in 15 minutes. Obviously that depends on their schedule, but the service was fantastic. Many thanks!
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July 2023 by Jeff Baker
Very unsatisfied. 0 stars if I could. Highly reccomend not taking your JD mower here for service or any major issues. Save your money go elsewhere. Prior to taking my mower here, I called and they said they were a 1 week turn around. After two weeks had gone by and still not hearing anything I called again and they said they were working on it and they would be in touch soon with a quote. 6 days later they called and said it was complete having never heard a quote. I picked it up 3 weeks from droping it off and a $211 bill. I mowed with it for 5 mins and the exact same issue that I took it in for is still there, oil spewing out of the new fuel pump. There is no way they tested their work or reviewed it as they would have seen it immediately as I did. I called and spoke with the service manager, asking for the labor to be compensated ($154) and offered to pay for the part. They said their policy is they dont stand behind their work (Labor) but rather want the opportunity to make it right. Why would I want to give this place a second chance to fix it when they did a bad job the first time. If they stood behind their work the first time you wouldnt need a 2nd, 3rd, and 4th chance to make it right. 3.5 weeks have now go by, out $211 and the same exact problem still exists. The service manager offered me a blade sharpening credit to my account.......No Thanks I'll pass.
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July 2023 by ed madson
One of the best experiences I’ve had at a business! They did everything I asked and did it quickly!
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June 2023 by Joe Sharp
Terrible service on my JD lawnmower. I brought it in because it would slow down to a craw. They said it was the belt and pulleys etc. It wasn’t fixed. Brought in again stating the issue wasn’t fixed.They said the issue was taken care of. Turns out that the transmission is going out. They didn’t even check the transmission, I had to figure it out on my own. They don’t stand behind their work. they charged me about $800. The price online for a new transmission is about $900.
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April 2023 by Neil Erickson
Bought my first riding mower. Joe was a great salesman to deal with and was incredibly personable.
