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November 2023 by Andrew Francis Schreier (RewSchreiJewSchrei)
I got a job here. Made my life! Thank you NDC! I'd name the people I miss and love there but that'd be impolite. Take care! Best job I ever had.
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August 2023 by Mr Derp
I see my package has processed thru, I wonder which state they will ship it to next? (I live 30 minutes away)
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August 2023 by turhan akdag
My package says Transferring to Next Facility, Arriving Late. The package release date is Jul 3, 2023 SAINT PAUL, MN 55124 - last update is Jul 12, 2023 and today is Aug 3, I don't have the package how to reach I need urgent help.
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August 2023 by destro319
1 package from east coast thru Chicago to Des Moines, back to Chicago. 1 package from NV, to Cedar Rapids, to Des Moines, to Kansas City Kansas. I live in Ames.Still waiting. Is this intentional or just complete incompetence?
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June 2023 by Rene Lopez
I was delivery, you must leave your trailer in a parking lot and then they pick up and bring come back your trailer, spend a lot of time waiting my trailer
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May 2023 by Tracy Thornton
Tell your employees to pay attention. My eBay order arrived at your location Apr 22, 2023 at 4:21pm. Which is a 3.5 hour drive to my city in Southern MN. You sent my package to Lubbock TX, which is 16.5 hours south of my city. C'mon, do better!
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May 2023 by T T
Tell your employees to pay attention. My eBay order arrived at your location Apr 22, 2023 at 4:21pm. Which is a 3.5 hour drive to my city in Southern MN. You sent my package to Lubbock TX, which is 16.5 hours south of my city. C'mon, do better!
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April 2023 by T B
Tell your employees to pay attention. My eBay order arrived at your location Apr 22, 2023 at 4:21pm. Which is a 3.5 hour drive to my city in Southern MN. You sent my package to Lubbock TX, which is 16.5 hours south of my city. C'mon, do better!
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March 2023 by Ivan Lambov
I had my package arrived at DES MOINES, IA on Jan 05, 2023...next 5 days by Jan 09, 2023 "In Transit to Next Facility"...after that nothing...ZERO...no info nothing...on Jan 23, 2023, I filled up a form Search Service Request, "Your service request has been forwarded to a USPS representative for review and investigation. Our records indicate that your package is currently in transit to its destination for delivery. We will contact you within three business days as additional information is available or the issue has been resolved." NO ONE FROM USPS CONTACT ME!!! On Feb 07 2023 a new form was for Missing Mail Search Request...today is Feb 22, 2023, and NO ONE NEVER CONTACTED ME FOR NEITHER OF MY REQUESTSPOOR USPS!!! MISERABLE USPS!!! Most possibly someone is stealing, that's what I am scared of!
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December 2022 by Ahmad Jawid Amanzai
This postal office or distribution center does not even deserve one star. I delivered 4 loads out of Washington, to this facility on December 2022 then has been waited mints to singe the papers .be heavier was rude, they has no respect for themselves….
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October 2022 by Thomas Marcinik
Where's my package? It's been sitting there since Oct 7? Today';s the 19th ...Arrived on the 21st :(
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June 2022 by Alex Brown
Trying to get ahold of someone to look into where my package is and why it is lost. Hasn’t arrived for 7 days now past the delivery date. Would like some real help besides an automated system or a “case number”
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November 2021 by Jason Girard
I have called this facility before and actually talked to someone a couple of times and had some help. This time it says mail box full and hangs up. Last time I asked for a call back..never received one..or no voice mail for sure. I need help on a package that was last scanned there. For some reason this repeat buyers mail gets hung up from Des Moines to Ocean City, MD and packages take anywhere from 5 to 20 days to get there but this one tops them all.I think people deserve an answer on the mail they send whether First Class or Priority. USPS has raised rates 3 times this year, the stamp who knows how many times, International shipping and basically everything else and to top it off slowed First Class Mail down by 2 days on West & East Coast, send packages 800 miles past destination and wonder why they are losing $. I DONT GET IT!WAITING FOR AN ANSWER FROM NDC in Urbandale? 24 days now on this package! Someone needs to find & deliver it..and contact me please! Case re routed from Maryland offices. Track # 9400108205498205138881
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August 2021 by HonestEagle98
I shipped media mail qualified items from Wisconsin to Ontario, CA. Never arrivedSold on eBay, accepted on May 21st, to be delivered on May 27th.Arrives at Des Moines Iowa, tracking shows June 3rd as “VISIBLE DAMAGE”. It is now July 22nd, and nothing has changed. $40 worth of items and $12 in shipping. 16 pound package, heavy duty box, ample bubble wrap, no pregnant box, perfectly packed. I have since refunded the buyer, so now I’m out the $ and the items. Least I got + feedback for refunding buyer. Media mail is garbage, Customer service is garbage.How do you lose a 16 pound package? Probably have some careless person or people who dropped the package and calls it damaged and leaves it. I opened two package research cases, both not resolved. CS agent told me to ask the buyer if he got it because tracking might not show it. BS. See photo of trackingIt is my belief that this PO / DC is one of many black holes in the USPS system.
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August 2021 by Mike Peel
Can't get Michelle to answer the phone my package arrived at the des moines Iowa ndc Jul 7th and its now the 21st and can't get no answer from Michelle or the tracking other than arriving late .that i can tell. This place should be shut down if they can't do no better than this
