7:30AM - 5:30PM
8305 Hickman Rd, Urbandale“They are great superb. Great people. I had several issues with my truck they got me in same day and I drove off the same day. Great pricing and they want to get on the road.”
“Brian is a very nice man! Fixed my car quickly and came out in the middle of fixing it to update me what they were doing. Very informative and helpful. Thank you!!!!! 5 stars.”
“The staff are very helpful, knowledgeable and friendly. The service was great and and they did a great job replacing my window regulator. I highly recommend and will return.”
“Everyone took such great care of not only my car, but also my family. I appreciate you understanding our medical needs and going above and beyond to accommodate. The technician gave me advice on things I hadn’t even asked about on my car and was so kind!”
“My tires were in bad shape making driving in the snow difficult and dangerous. Tire Heroes came to my office to replace my tires- super convenient that they are a mobile shop! Prices were super reasonable. The tech that came out to change my tires did amazing, quick work. Definitely recommending Tire Heroes!”
7:30AM - 5:30PM
5904 Meredith Dr, Urbandale“Timely service with excellent communication regarding the issues with my vehicle. Tom, the service technician reached out to me directly to ask questions and clarify my concerns. Highly recommend!”
“Excellent customer service. I had an appointment for 3:30pm and I was out by 3:45pm. I have an old sports car and the technician was able to accommodate all my requests. Fist time here, but I'll be back every time I need tires. Thank you, everyone, for taking good care of my baby! ?????”
8AM - 5PM
11957 Douglas Ave, Urbandale“Fast, friendly, helpful, & professional staff at this Firestone location, unlike the 22nd Street WDM location. My last visit for four new tires at the 22nd St location was crazy! While I waited for my tires to be put on, the employee behind the counter, seemed & sounded to me, to be having a marriage counseling session, on Firestones dollars, with two females that came in obviously to speak with him, & not for any business related reasons. Needless to say, I will only go where the Firestone employees are there to do "their job", & not to get paid to utilize their employers business for their personal counseling sessions.”
“The gentleman at the desk was very pleasant. They sent me a video of what the service technician did on the car and any items that would've been addressed if need be. Overall a good experience.”
“Contacted my local Firestone business immediately via website for an appointment after I developed a leak in one of my tires knowing I needed an immediate repair. Blake showed me the sidewall damage and gave me an estimate to replace the tire. Knowing we have 51,000 miles on original tires we opted to take advantage of a sale and purchased four new tires. We’re very happy with Blake’s customer service and the Firestone brand tires we purchased. I would recommend this Firestone location and their team for all types of automotive repairs and replacement of tires.”
“Out of several shops I’ve used in the DSM metro, the staff has been the friendliest and most informative at Higgins. Repairs were scheduled and completed in a timely manner that stayed true to their estimate.”