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August 2024 by Doug Gunderson
We used Royal Flooring to do the flooring for our new house. Within a few days of moving in, we noticed that the grout in our shower started to dissolve. It turns out they initially used black grout and then realized their error so they tried to remove the grout and cover it up with the gray grout we asked for. Not only did we have the issue with the grout, but also some of the gaps between tiles are almost as wide as my finger and in other spots the tiles are basically touching. These tiles come in mesh sheets and you can clearly see where the sheets were pieced together. It looks really bad! When we brought this up to Royal Flooring, initially they said "don't worry, we'll make sure it's fixed at no charge." It's now been almost 3 months since we moved in and the last conversation I had with Johnny (supposed owner), his solution was to put a little more grout on top and call it good. I asked him if he would be satisfied with this work in his house and obviously he avoided answering the question. We spent almost $20k with Royal Flooring and this is the quality of work and customer service that you get.
Update after Royal Flooring reply: yes these tiles were bought from a different store and were approved by Royal Flooring to be installed. I still have some left over sheets and they are all very uniform. The lines don't vary by more than 1/8". Also, I have uploaded another photo of the text conversation with the owner saying showing that he was going to purchase the replacement tiles and schedule the work to be done.
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April 2024 by Laura Hartgers
Whilecarpet being laid a piece of tile was broke in bathroom. Found after they left. Our grandson stepped on a raised tack in a doorway. Several areas that carpet is shedding.
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April 2024 by Michelle Hanson
We have always appreciated the level of service from Kyle Heatherington. Royal Flooring has a great product selection, quality in all price points and superb service from beginning to end! Thank you!
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February 2024 by Jim Cossitt
2/24: I purchased flooring and appliances from this outfit and there were problems with installation of both. The problems were raised and constructively addressed by the company to my full and complete satisfaction.
There was no attempt to Dodge responsibility or deflect. Or do anything other than provide good service consistent with the agreement that was made.
Very unreasonable prices, good customer service, respond concept customer concerns. All around, very good experience.
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January 2024 by jamie hatfield
Very expensive products
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November 2023 by Sherri Beverly
We had a great experience working with Donald and Royal Flooring. We appreciated Donald's expertise in replacement of our cabinets. Donald was always readily available for meetings and calls. Thank You!Brian and Sherri Beverly.
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September 2023 by Karla Corder
Worked with Nick to get our cabinet fixed and secured from a newer house that they had supplied the cabinets for. Troy did a fantastic job fixing the cabinet. He was professional, knowledgeable and fixed the problem quickly. Who knew they did cabinets too!
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September 2023 by M D
We had new carpet installed throughout the entire house. This was a Very big project with moving all the furniture out of rooms and then back. We worked with Rooks and he did a fantastic job! The carpet installers were fast and professional. Very happy with the results!
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September 2023 by Cassie Smith
We've now had 2 great experiences with Dave S. at Royal Flooring. From the measuring/consultation to install, we received quick and excellent service. We will definitely be customers again in the future.
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September 2023 by Brad Sitzmann
Andrea Schroeder did a fantastic job in the store and at our home, both showing samples and providing her expertise. The entire process was fun and simple.
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September 2023 by Kevin Henrichs
Great experience working with Dave Starman at Royal Flooring!! Communication/customer service I got from him and the install crew is what all businesses should want. Crew was here at 8:00 am exactly when Dave told me they’d be there. Clean up was perfect and fast with great quality! Thanks
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September 2023 by Eric Wickemeyer
Britta was knowledgeable, professional and made what I believe was a fairly complicated kitchen remodeling, the job easy.
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September 2023 by Kelsey Wolfe
Renee was so helpful to us while picking out carpet for our basement bedroom! We love it! She is incredible and Royal is blessed to have her.
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September 2023 by Michael Johnston
Very knowledgeable. Always a pleasure to work with. Good service
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September 2023 by David Stone
Excellent customer service, they thoroughly know their products and are super helpful in helping you find your perfect selection.
