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July 2024 by Sarah
Truly cannot express just how much I hate dealing with Ramsay Subaru and it's associates. I bought my Subaru in 2019 and it was going fine for awhile. I've always brought it to Ramsay for service as I felt that they'll know more about my vehicle than the other options. But this is pretty worthless given that they never listen to my concerns with my vehicle. Over a year and 10,000+ miles ago, I brought in my vehicle for an oil change and also let them know that I was having problems with the speakers and radio as well as my engine consuming excess oil, with the low oil light coming on multiple times between changes. They told me they were not able to replicate the issue with my speakers and radio and couldn't help. I brought this up at every appointment since as the issue persisted and again got no help. They told me that they'd do an oil consumption test and any issues they found would be covered under my warranty. I brought this issue up at every appointment I had and again got no help. Of course my car was still under warranty at this time and the radio, speakers, and engine would be covered. At my last appointment, the associate I had (I think his name is Mike, he is usually wearing all black and has a ponytail) argued with me for awhile about problems I was having with my tires and told me my car was still under warranty, so any engine issues I had would be covered. I was there again today getting my tires patched (I believe they sold me bad tires back in November because I've been getting leaks a few times a month since then) and was informed that my car just passed my warranty and they can't do anything for my engine issues anymore. Would have been so nice if they'd listened to me the first five times. The associate downplayed the issues and said I'll just have to be diligent about checking my oil and adding more as needed. They are also very disrespectful of their customers time. I've spent 3, 4, 6 hours waiting for my car to get done after being told it would only be an hour to an hour and a half. If it only happened once or twice I may be more understanding, but it has happened every single time. The obvious pattern of giving misleading or inaccurate information makes me believe that there is something in their job training that encourages them to be intentionally manipulative and to put off necessary repairs until the vehicle is no longer under warranty. They are scummy to the core. Would not recommend them to anyone.
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June 2024 by Anita Best
The people out here are very kind and personable! Great service!!
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March 2024 by Cindy DETHROW
Colton Myers is an exceptional, knowledgeable and friendly salesman...I would recommend him highly
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September 2023 by Delila W
Took my 2018 Crosstrek in for some high-mileage maintenance. After they handled the requested services, they let me know of a humming noise from the rear and suggested I have them replace the wheel bearings. My initial thought, like most frugle skepticals, was "yeah right, they're just trying to get more money out of me!" The service advisor, Matt, politely reminded me that sometimes when we're driving a vehicle regularly, we don't notice sounds it may have developed. Then upon doing more research on the matter, I realized it actually could be an issue I should address. Sure enough, it was like driving a brand new car again after the fix. I had NO idea the bearings were in such bad shape. I could almost swear it rides smoother now than it did when I bought it brand new! Definitely trust these folks and their attention to detail!
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September 2023 by Austin Strawhacker
I called twice to try and schedule some work on an outback. Both times I called I was transferred to a service advisor. Neither phone call was answered and neither voicemail was returned. I called beckley automotive instead and had everything I needed in less than 5 minutes.
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September 2022 by Christina Yates
Everyone was great! I needed a recall service done, and even though they were having internet problems, my experience was great. The shuttle driver, Ali, was very kind and helpful.
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September 2022 by Carrie Simmons
My sales rep, Ryan, was very knowledgeable. He helped put me at ease when I thought I wasn’t going to be able to get my car and he really helped me find the perfect car for me!
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September 2022 by Anthony Filippini
Great service, easy to make appointments or show up for same day oil changes. Well appointed waiting room. Very happy with my Subaru and continued service at Ramsey.
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September 2022 by Dan Letsch
Easy service.
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September 2022 by Todd Poller
Jeremy is the best he took care of everything for us. Also Dennis is the best finance guy. Stick with these two guys you can't go wrong.
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September 2022 by Donald Garretson (Don)
Straight forward information. Very busy so scheduling can be a week or two out.
Typically high Mechanic rates: $171 per hour.
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September 2022 by Nan Cooley
I bought a new Subaru Outback and would recommend this dealership to anyone.
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September 2022 by Lukkas Gartin
Worst service I've ever received from any business. Toyota will have you in and out in 4 days.
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September 2022 by jboyt tool
Drive up service was pretty quick!
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October 2021 by Ifeanyi Victor
I Have tried different trading platform, my last experience with Mrs Kathrine Lucas is the best ever, I traded with $500 and within a week i made profits of $6,500 and to my greatest surprise no extra charge was paid for my withdrawal. So I recommend George Stephanie platform for effective trade to every one.
