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July 2024 by Debbie Eastwood
Quest is asking for full payment of the cost of the lab at the time of draw when they have knowledge about what your responsibility will be. This has happened twice now.
My labs Are $0 if I go to quest. I called of ask why and the person would not provide the reason. She asked is I wanted the complaint email address.
Poor business practices
If you have a choice don’t go to quest.
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June 2024 by Ryan Renze
I used them for routine wellness bloodwork, and they did a great job! I made an appointment before going, and was able to get in a few minutes after checking in at the self-service kiosk. The lady who drew my blood was very nice and did an excellent job with little discomfort! Thank you!
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May 2024 by Korisa Struben
My experience was great. I was there at 7:30am when they opened and out by 7:50am. The lab tech who I didn't catch her name was fabulous.
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May 2024 by Melanie Cowman
Appt at 11:10 and it’s now 11:55 and still waiting to get called back. No receptionist.
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March 2024 by Bailey Buchman
This is my second time coming here with my one year old. The first experience I had a younger girl who took my child’s labs but there was Tomee who was completely unprofessional and rude. I took it with the grain assault knowing we all have bad days. Fast forward to today I walked in for my daughters labs at 3:12 keeping in mind yes they close at 3:30 I was greeted by a Diane who told me I could no longer check in I told her it already let me… She went in and said to once again Tomee we have a one year old really rudely and unprofessional she yelled NO!!! I said very kindly no? Dianne came back and got me and informed me they closed at 3:30 at this point it was 3:19 I said yes I’m 11 minutes and she took me back. If I wasn’t comfortable helping assist and knowing where my daughters good vein was i definitely would have turned around by how unprofessional and rude they were. I helped assist Dianne in holding and Dianne after apologized for being rude to me. I Definitely will not be back. As someone who has years in healthcare this was the absolute worst I’ve ever been treated.
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February 2024 by Corina Love
The older woman who works there should be let go. Reading through reviews I see she is equally disrespectful to other patients.My wife asked me to come back with her on our first visit. Which she gave us attitude and rude remarks for.Today my wife went alone. The first thing the older woman said was “no body guard today”?Which my wife responded that they’ve been tout in bad situations via medical staff and preferred someone also being present.She should not be allowed to practice if that is the way she treats her patients.
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December 2023 by Jason Lomax
I went in for my drug screening test appointment that I had scheduled told the lady that I needed to have it done by the time that I had scheduled for and I was there early and the lady made me wait longer than the time my appointment was scheduled for and she was being really rude to me so my time expired because of her I do not recommend going to this place ?
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December 2023 by Kelc
I came to Quest to complete a blood test for a chronic health condition. The nurse helping me was very passive aggressive and treated me as if I were bothering her by just being there the whole experience. It’s hard enough having health issues, and being treated this way makes it so much worse. I will not be coming back to this business. I don’t want this old lady losing her job because clearly she needs it, no one should be working at her age. However, someone really needs to talk to her about how to treat patients kindly and professionally moving forward.
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November 2023 by Chrissy Williams
If you schedule an appointment online this is an amazing place. My 14 month old needed blood work and we had just moved to Iowa. The reviews made me nervous but we didn't have any other options. I'm so glad we ended up here. The two individuals (Tomi and I can't remember?♀️) taking blood were knowledgeable and helpful. They understood what it takes to get a toddler's blood work done and didn't hesitate to work as a team (because toddlers take a parent and two others to be successful). Before moving here we had been to some labs that would attempt to get blood and miss. We even went through one period of time where three different pediatric labs couldn't get his blood work done. If you have challenging veins or toddlers I would highly recommend here.
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November 2023 by John Wagner
The reviews of this place had me a little nervous coming here, but I was genuinely pleased with my experience. You just sign in at the electronic kiosk, no need to talk to anyone, and a minute or two later (even though I was a walk-in), I was called back to do a quick blood and urine sample. The woman working was very friendly and made small talk with me while preparing to draw my blood, and did her best to help me feel relaxed during the process, even though I really wasn't nervous about it. The urine sample was also quick and easy. I gave the cup to her when I was done, and she sent me on my way!
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November 2023 by Christina Williams
If you schedule an appointment online this is an amazing place. My 14 month old needed blood work and we had just moved to Iowa. The reviews made me nervous but we didn't have any other options. I'm so glad we ended up here. The two individuals (Tomi and I can't remember?♀️) taking blood were knowledgeable and helpful. They understood what it takes to get a toddler's blood work done and didn't hesitate to work as a team (because toddlers take a parent and two others to be successful). Before moving here we had been to some labs that would attempt to get blood and miss. We even went through one period of time where three different pediatric labs couldn't get his blood work done. If you have challenging veins or toddlers I would highly recommend here.
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October 2023 by Ali Kuhl
This place needs to shut down! Only 2 people staffed and close early? Frustrating and worthless.
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October 2023 by Erin
I was really anxious after reading the reviews but I had an entirely different experience. My doctor sent me here to get blood drawn & upon arrival I was brought back within a minute. I have a massive fear of needles & have passed out on multiple occasions but the lady that was going to be drawing my blood (wish I could remember her name) was super reassuring & walked me through everything. In hopes that I wouldn’t passout, she let me lay down in the recliner. I felt very comfortable & as calm as can be expected. She asked me how I was doing multiple times & told me that there was no rush for me to get up. Overall great experience & I hope if I ever go back that I get that same lady.
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October 2023 by E H
I was really anxious after reading the reviews but I had an entirely different experience. My doctor sent me here to get blood drawn & upon arrival I was brought back within a minute. I have a massive fear of needles & have passed out on multiple occasions but the lady that was going to be drawing my blood (wish I could remember her name) was super reassuring & walked me through everything. In hopes that I wouldn’t passout, she let me lay down in the recliner. I felt very comfortable & as calm as can be expected. She asked me how I was doing multiple times & told me that there was no rush for me to get up. Overall great experience & I hope if I ever go back that I get that same lady.
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September 2023 by Desert Amethyst
Wow! Just wow! How can people be so rude. You can give instructions to people without being so incredibly rude. I will look for a new place to get testing done. It’s not worth being treated so poorly.
