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October 2023 by Robert MacDougall
Great service when I could not find what I was looking for.
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September 2023 by Jordyn P.
I stood at the counter for 15 minutes with no assistance. There was one cashier person and 6 people in the back watching me stand there and didnt help.
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March 2023 by Patrick McCullar
Helpful staff. Clean store.
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December 2022 by Justin Upmeyer
Closed before posted open hours. Very frustrating.
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November 2022 by Jim Becker
Stopped in to get windshield wipers on a rainy day. The service was outstanding.
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April 2022 by Mark Yeager
Parts people with knowledge can help with any problems that come your way
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March 2022 by Tabatha Bounmivilay
Very nice guys. They are very helpful and have the answers to any automotive and parts questions.
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February 2022 by doug strickler
On December 31, I ordered several items online from NAPA on 100th St in Urbandale, IA. After completing the card transaction, I called the company and thought I canceled the order - I needed to pick it up at a different location. I put in the new online order and picked at the new location the next day. I never did check to see if the original payment had been refunded. Yesterday, February 16, I got a call from Juan at the Urbandale store. He asked me about the order and he had determined that my original order had not been picked up and he couldn't find a refund for the order. He asked me to check my records, and I found that there was no refund on my card. Juan called me again this morning to check and I told him that I had not received a refund. He asked me to come in to the store to get it straightened out. After he found out that I lived 30 miles away, he took the information over the phone and processed the refund.I was impressed at Juan's diligence - it's rare to see that kind of customer service. He made several calls of his own accord, and stayed with it until he resolved a problem I didn't even know I had. This was the best customer service experience that I've had in quite a while - I hope NAPA appreciates the valuable asset they have in Juan. I will be a repeat customer at this store.
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February 2022 by Hill Billy
Good people. Good parts. Had the battery i needed and they let me borrow tools to switch it out real quick.
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January 2022 by Jack Bradshaw
Purchased a DayStar Val 6 heater yesterday and they called this morning to tell me it was in. I stopped in to pick it up today and the box had a big hole in it so I looked inside and the heater was all busted up. I asked the manager Mark Stolze if there was anything they could do for my troubles and he was very rude, condescending and down right disrespectful. I never leave reviews but this time I felt I should pass on the horrible customer service experience that had.
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May 2021 by Jeff Welch
Purchased wiper blades from Garrett and he was very helpful. Replaced for me and the blades are awesome. Thanks Garrett!
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May 2021 by Sheryl Byrkett
Great customer service helped us with windshield whippers including removal of old ones and placed the new ones.
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March 2021 by Terry Kirkwood
You have a great asset in Juan..he always is kind and helps me with my concerns!
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February 2021 by Rick P
Nice staff and very helpful.
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December 2020 by John Tew
Knowledgeable people and superior parts