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“My name is Bob Bender. I recently came in and visited with Mr. Yvonne GAVIA. It was in his store which is mobile spot. I have rarely had better service more kindness, and patience! I highly recommend this organization. Ivan was absolutely courteous and very knowledgeable about the problems I was having. He even gave me a soda and snacks, Bob Bender”
“Stoped in yesterday to talk about the progress of getting my screen replaced and to my surprise it was only my screen protector that was shattered. The young lady that helped me was extremely helpful and took great care of me. Keep up the great work Verizon Store. P.S. I’m sorry I can’t remember the ladies name.”
“To many questions gets boring use just simple question like other store do Ryan was great to work with notable with the product couldn't ask for better from Ryan”
“Been years since I've gotten a new phone. Walked into this place, was immediately greeted by James. I don't usually leave reviews but that dude was awesome to work with. Wasn't pushy did try to shove anything in my face, walked out extremely happy. Anywho, James was awesome to deal with.”
“Deshaun greeted us immediately and listened even as we got a little long winded on what we were looking for. Both my daughter and I got a new phone and he made sure we were each happy with the options we selected for our phones and accessories. Even after we made a choice and changed our minds, he was patient and explained the choices again. Deshaun was professional yet made the experience fun. I didn’t need to switch my phone along with my daughter but did because the option to speak with a human vs an automated service on an 800 # is worth a little extra a month. I will recommend his exemplary service to anyone who asks.”
“Staff was very patient answering questions and helping me find the perfect phone to use when I have arthritis in my hands. Harder to use phone during flare ups, together we narrowed it down to three, then I made the final selection. Thank you Cody for time and patience.Also Jeff the day before explaining my plans to me for my family. This guys are really great. This is part of the reason I'm still with AT&T.”
“Great, quick and easy service. Dylan was able to effectively transfer service to US Cellular and made sure I was on the best plan they offer. Keep up the good work sir!”
“Erica and Alonso are the BEST dynamic duo around! They very efficient and easy to work with. They even took the time to completely outfit my new phone with full data transfer, protective case + screen protector. Highly recommend 10/10! Thanks team!”
“I went into U.S.Cellular at the north Ankeny location. Kobe quickly asked my needs and got me setup with a new phone within an hour. It was an effortless and easy process.”
“Thank you for your attention, I bought my iPhone 14 plus, they were very pleasant, they helped me with the payment plan. Ingrid is very attentive and helpful. She added a discount of 25 dollars for referring a friend, a highly recommended place.”
“Johnathan was absolutely amazing! I went into the Grimes US Cellular to begrudgingly upgrade my phone, expecting to have my monthly bill drastically increase.He took the time to explain all my options and pricing for each. I walked out with two new devices, a better plan and my monthly payment actually went down!!I am so impressed with his customer service, his knowledge and patience answering questions. This is the 2nd time he's helped us with an upgrade and I couldn't be happier.”
“I think the person who helped me is named Chad? He was awesome! He was super personable and cared more about helping me than selling a bunch of products. He looked for every possible deal and I was super satisfied with my purchases. Thank you!”
“Shaddai was absolutely amazing!! He made the entire experience stress free and enjoyable. It was great to work with him and to switch ourvservice to At&T with FirstNet! He was patient as we had to deal with my credit profile and the fraud alerts on them, and in return we were patient with him as things were completed with our order.
I can't say enough good things about Shaddai. Just simply the best phone sales rep I have ever had the pleasure to work with. Thank you very much Shaddai!!
And AT&T, give the guy a raise and a bonus! He deserves it and deserves to move up quickly. Great job adding him to your team. He is a great assets to have.
Thank you again Shaddai!!!”
“After being treated very rudely by the T-Mobile employee across the street and being told we couldn't setup phone service. I walked across the street to U.S. Cellular to see what they could do. As soon as walking in they greeted me. Selena assisted us with phone service setup. Not one time did Selena try to find a reason to not help us like the rude T-Mobile lady. She was kind and interested in assisting with getting my clients phone setup.
Thanks to Selena's kindness and professionalism my client now has phone service.
Great service and treatment! Recommend this place and Selena is a asset to this store!!”
“Great staff! So helpful and willing to work with people...if you can be respectful and understanding yourself that is. Several options to get your loans. Cash (at times, dangerous to keep that around), checks, loading onto a prepaid card they have, and others. Several ways to meet one's needs, just ask for your preference. Worth a stop if in need and better than other options imho.”
“Great service IRA took time to help even though I didn't have a contract when I came in. They have some great deals I'm really happy with my my new Moto play and razor.”
“Brad is super helpful and knowledgeable about what he is selling. I couldn’t give more than 5 starts so 5 it is. I don’t feel like he has any ulterior motives than to just help.”
“Karina is super friendly and professional. She explained the service plan thoroughly and even got me a referral discount. When there was an issue setting up my phone, she set up another phone and advised if there were any issues at all , that I could exchange it within 7 days. The entire process was simple and I truly appreciate how patient she was.”
“I went into this store hoping to change my phone plan and nick greeted me automatically so sweetly, but seth helped me out both the guys answered all my questions and set me up with not only a new plan, but a new phone as well!so great! Definitely coming back.”
“Alex and Serena spent nearly 6 hours over 2 days with my wife and I fixing my wifes broken verizon account and getting one started for me during a service switch from straight talk all while juggling other customers at the same time. All the while, they conducted themselves with a friendly, positive attitude. I realize that our situation was extreme worst case scenario but my wife and I had such a great experience working with them. This isn't just how people should conduct themselves as professionals but as humans too. Thank you a thousand times over Alex and Serena. A++ service”
“Great service! I showed up 30 mins before close to look for a new phone, wasGonna come back and the store manager insisted it was no problem she would take of everything right there. Very satisfied and appreciate the customer oriented service.”
“Spencer made upgrading our Androids very easy. He listened to our needs and found the phones we wanted. Very knowledgeable!Though we live closer to Altoona we will keep going to this locale.”
“Myra was beyond helpful with my exchange. When the first mobile phone I purchased did not meet my expectations, she went out of her way to assist and find a phone that worked for my needs. She was on the phone with corporate for over an hour working through the issue. She was friendly and professional and I really appreciate her efforts.”
“This Verizon retailer is Awesome!! Three women running this Verizon! These ladies were not only knowledgeable, but kind, considerate, funny, and personable! Highly recommend this Verizon! No drama!! They could give lessons to other Verizon retailers!”
“First time getting a broken phone screen replaced at a place like this, as most of my quotes from similar businesses had costed as much as just replacing the phone. I was really impressed. The repair was done in under two hours, with OEM parts, and for about the same price as if I had bought the carrier protection plan. The tech was professional, knowledgeable, and (most impressively) patient and not patronizing to the older couple he was simultaneously supporting during my device check-in. Great experience for me, and somewhere I feel comfortable recommending to friends and family that aren't as tech savy, having seen how those other customers were treated. I will definitely be back if another family device breaks!”
“Hannah was fantastic to work with. My husband and I had our internet connection from another provider cut due to construction and it wasn't able to be restored for 3-6 months. Not an option for us because we both work from home. Hannah to the rescue! Not only was she extraordinarily kind and empathetic to our situation, she got us set up with a new US Cellular internet connection within an hour of contacting her. She was working on setting us up before we even made it through the door. The connection has worked great so far, and I definitely plan to return to Hannah when it's time for a new phone.”
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“Rommell is absolutely the best. When we need assistance with our plan, new phones, equipment, general questions, etc. We have been going to Rommell for many years. He has always provided clear, accurate information, recommendations, and assistance. He is a big part of why we have remained loyal customers for many, many years.”