Midwest Mattress was founded to bring honesty to mattress retailing, avoiding deceptive advertising and high-pressure tactics. Customers consistently highlight excellent customer service, with friendly and knowledgeable staff who answer questions without being pushy. Delivery is noted as timely, quick, and smooth, with advance phone calls and texts providing updates. The delivery teams are described as careful, accommodating, and exceptionally nice, efficiently handling setup. The sales presentation is excellent and informative, giving customers confidence in their purchase, supported by a one-year guarantee. Many express they will return to do business here again.
Communication, delivery, and set up went smoothly. The delivery team was polite and worked quickly to get things set up. Everyone was great to work with.
June 2024
Excellent customer service! Timely delivery, very accommodating, friendly, advance phone calls and texts updating delivery times and quickly in and out with full set up!! Thank you very much!!
June 2024
Really appreciated the excellent, knowledgeable presentation. We went in not convinced that investing in a new bed was worth it. But we are now confident that a great mattress and adjustable base are going to improve our lives. Nate, the sales consultant was great.
