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January 2024 by Wendy Tabbee
Tom was absolutely great! I am super indecisive and I know I can be a bit of a difficult customer when it comes to bigger purchases. Tom was patient and incredibly helpful! Thank you so much Tom!
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December 2023 by Tom Lesser
This was my first time buying a new mattress in almost a decade. Tom was outstanding to work with. We had a chat about what I needed, he immediately knew which ones for me to try out, and he worked with me to get my purchase and delivery setup in record time. He really knows his stuff!
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December 2023 by Phillip Williams
Tom was able to show me the different mattresses available as there are so many option on the hybrid & memory foam options. He knew all the differences so I could try them all out. That all helped in making my selection.
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December 2023 by Kimberly Bartell
Tom was very helpful in helping me find the best bed for me without being too pushy. He was great with coming up with the best deal for me and made the process very easy.
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November 2023 by Mary Beth Hart
Tom was very helpful on our search for a bed for our son. We had something specific in mind and he listened and showed us what fit our need. Great customer service!
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November 2023 by Dave Sebby
Tom had me try a lot of different mattresses and he really looked for my reaction when I tried each. He was able to narrow down the options and find what worked best for me.
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October 2023 by laura fritz
I was extremely tired but knew what I was looking for. I was treated asked a few questions and shown some options. Then we had to work on price cuz I had gone to other places. They worked really hard for me and I appreciated it!! Nice guys felt like friends once I was leaving. Thanks guysnow delivery was a different story! Arrived on time but with road construction (that I told them about prior) the delivery guys could not carry my bed a yard width to my door!!! Very VERY disappointing. I carried a bed in and a freezer by myself. Wimps! Canceled the order. So unless you are an easy delivery forget getting a bed here.
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October 2023 by Rick Konradi
I worked with Tom Sales Consultant at the hundredth Street location. He is very accommodating very friendly and good knowledge about the beds and worked me in to have one delivered to me by Saturday three day notice. He went out of his way to secure a spot for Saturday. that was already filled I also Bought a bed from mattress firm six years ago
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August 2023 by robert wade
Great experience! We needed a new mattress for guest room and had specific needs. Tom, the manager, directed me to the right mattress the first thing! I tried all the others in its category and landed back on the first one.The staff was very knowledgeable and the price was good for the product and it was given the advantage of an upcoming sale on my purchase. Better than fair!Experience was really enjoyable.
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August 2023 by Peter N
Tom was very helpful in tracking down the mattress we were looking for over the phone. He also helped us once we got to the store, and treated us very well! Kind, respect and quick service. Best service at a mattress store you can get!
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August 2023 by Ken Smith
We went to Mattress Firm knowing exactly what we wanted. Manager Tom Rolloff didn't hesitate to meet our needs. He even secured a manufacturers discount for us. Their 100th St. store is worth the visit.
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July 2023 by Brooke Tucker
We recently visited & bought a Mattress from this store. As soon as we walked in, we were greet by Tom. Tom is manager of this store - He was overly helpful, patient, and answered all of our questions in a timely & educated manner. He provided insight on different mattress brands & showed us items we didn’t know we would love! We 100% recommend Tom & will be back in the future to work with him again. Thanks again Tom for your help!!
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June 2023 by Lesha Linville
Tom was amazing and very helpful. He answered all of my questions I had. He made my bed shopping experience great. I would highly recommend this store to everyone. I will definitely be returning and shopping here in the near future.
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June 2023 by Sandra Cooper
Tom at Mattress Firm was so nice and helpful. He helped me pick out the perfect mattress and got me set up for delivery all within an hour. Nices, and quickest service I've ever had at a mattress store. He knew what mattress to suggest within a few minutes of talking with me. Thank you Tom for taking care of me!!!
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June 2023 by Nathan Buckallew
Tom was extremely helpful in the entire mattress buying process. He stay past their normal business hours on multiple occasions to answer any questions and help with the purchasing process. Would definitely recommend Tom to anyone else looking to purchase a mattress or just get information on what’s out there.
