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8AM - 6:30PM
2815 100th St, Urbandale
Mailbox Centers
“Always friendly and helpful! But last night they went above normal great customer service. I made it to the store a few min after close and even though I said I would come back, they re-opened and started system to give me a receipt for my drop off package! Thank you!”
“I loved! They had everything one looks for Honduran! The name of the grocery store definitely suits them. This place has everything. From churros, breads, pastillas, cheeses, frescoes and even shirts and other things!”
7:30AM - 6:30PM
15920 Hickman Rd Ste 400, Clive
Mailbox Centers
“I would give the girls Brenda and Erica at the clive, Iowa store a 10. They are always kind, fast, and efficient and go above and beyond the call of duty but, however the manager that works there is not. She is rude, not friendly at all, and I have been going there for 2 years to ship off my goods for my customers. Every time I encounter the manager, it's the same thing EVERY TIME. I can't believe that I would be the only one that notices her unfriendliness and lack of friendly customer service and it makes my experience one of where I would rather travel 10 more miles to another ups store than to deal with this manager's attitude. I'm a Christian women and I try to show love, patience, kindness and grace all of the time, but I can only show so much when I encounter the same behavior everytime from the manager, especially when I am in the store everyday, and her attitude never changes. You, UPS, as a company should reevaluate who you have leading the team. I LEAD a team and I would never model this behavior. If it doesn't change then I'm moving on. I don't need my day ruined by an unhappy person that clearly doesn't enjoy her job, and I feel sorry for the clerks that have to deal with that on a daily basis especially when they do their job so well. How sad for the one that's suppose to lead”
“Thank you Mike and Sarah for helping me get some printing done last minute on a Saturday afternoon. You both went above and beyond when two other places in town couldn't be bothered with my print job. Great quality and great price! This small business owner is very appreciative and will be back!”
“It's always a great visit. The ladies there have gotten to know who I am and they always have my mail in hand so I can just do a fast walk thru right back out thevm door and on my merry way. Thanks for being so nice every time I stop in.”
“I've has a mail box there since 2014. I often travel as a nurse out of state. The UPS Store can ship me my mail when I call or about once a month. When I shop online I have it sent to the UPS Store for pickup no worries about it being stolen off my porch or driveway. The Store has just been sold so expect some changes as most of the staff are leaving. I've always received friendly and professional service there.”
“Always greeted with a smile! Friendly and helpful service. They provide ALL UPS shipping services and they have a self service Amazon Return machine. Choose this location, you will not be disappointed.”
“I rarely post reviews for delivery services because usually I’m just in and out and it’s taken care of. This was a very unique experience and this employee did a great job. His name is Les. It was some of the best customer service I have ever received from a UPS store location. I will definitely come back to the store on. EP true Parkway in the future. I had lots of questions and he answered all of them for me in the most polite manner. He also took his time, making sure I understood everything about my package that I was mailing and what to expect, Did not rush me through the process. Thank you UPS and Les!”
8AM - 6:30PM
4225 Fleur Dr, Des Moines
Mailbox Centers
“They've been great getting me in and out quickly. Yeah, they charge for boxes if you neglect to return Amazon stuff without a shipping box but they also box it up. I think that's fair. They charged me $2.00 once and $2.50 another time -- would probably spend that buying a box elsewhere as apparently Amazon requires a return in a box.
Anyway, these folks have been pleasant and get me on my way in short order, can't ask for much more.”
8:00 AM - 6:30 PM
2609 Dixon St, Des Moines
Mailbox Centers
“It's conveniently located near my residence. It's also about expectations, everyone is under staffed, so I always appreciate the service staff who are working. I've been receiving my mail and packages at this store for close to 20 years. Rick on the staff there has always looked after my needs and tried to help me with any Issues I might have. He would be might go to person if I had an issue, It's a small business and the owners are primarily at their Ankeny store, so they are not usually available. Like most service oriented businesses they've gone through lots of staff, Rick has remained a constant. Having said that all the staff I have dealt with have by-and-large have done there best to try and help me in any way that they can. They offer me what I need a place to receive and send packages from and hold my mail.”
“Staff are really nice. Never an issue. I wish the hours were extended though just a bit. I work the standard 9-5 kind of job and thats the po box hours... Makes it really hard for me to try to get here to get to my mail. PO box access is available limited on saturday but most of the time they hold the item instead of putting it in a box so I have to speak to someone to get it.... Which means I can't get it on saturday. The hours are my only issue here. Location and staff are great.”
“I had an amazing experience with this office! I needed to get into my mailbox but I had lost my key.
After verifying my info, they called all three drivers who split my route to make sure they could contact the correct person and let them know to transfer my packages to a Luxer machine.
They really went above and beyond to make sure I could get my mail, and for that I’m super grateful. 5 stars!”
8AM - 6:30PM
2310 SE Delaware Ave G, Ankeny
Mailbox Centers
“Not only was I treated well but I watched a clerk answer a TON of questions from an elderly lady and was so patient. In the end, the lady didn’t understand and owed money but the clerk allowed her to leave without requiring payment. It was a nominal amount but the gesture went a long way to me. Thank you!”
“I had a heavy package which was going to be difficult for me to carry. I call when I got to the store and a staff member immediately came to the car carry the package. And with a smile!”
8AM - 5:30PM
1165 2nd Ave, Des Moines
Mailbox Centers
“Received wonderful training here to be a Clerk at the NDC. From Cindy Lamb, and O'Hara! Much love and thank you! In spirit with me always :D. The training here got me into a career that led to making the rest of my life far better than it ever could have been without it all. Thank you! God Bless the USPS and U! S! A!”
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“The gentleman today was very nice and my Amazon returns were difficult and he was patient and helpful and it was much appreciated. He didn't make me feel bad for having to figure it out and just went to another register and helped other people and kept things moving along and everyone happy. He deserves a shout out! His employee number was 116629 in Des Moines, Iowa.”