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May 2024 by Steve Stuck
I used to love this place, but then they put these long hoses that bang on the back of your heels while you're trying to wash your car.
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April 2024 by S As
I’ve spent over six months dealing with a refund on a service package, $800, that I didn’t use. I was told it could be used at Lexus. When I broke down they could do nothing and I ended up trading the car in.
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October 2023 by Brandon Gerling
They don't answer their calls, and if you leave a message, they don't bother to call back. I called three weeks ago to set up an appointment for some warranty work. They said they'd call back to set up a time. I haven't heard from them yet. Maybe they're waiting for the warranty to run out first. I wouldn't be surprised. Don't buy a car from here. When we bought ours they said it would be cleaned and detailed. It wasn't. Go somewhere else where they actually care about the customers. Of course, trying to find any car dealer that cares is basically impossible.
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January 2022 by Bobbie Jo Allen
I called 10 days ago for an appointment for a oil change on a service contract that was purchased with the vehicle the service was for a routine oil change. My appointment was for 9:30 a.m. in the morning on a wednesday. They could not find my appointment but they said they could work me in immediately. With no update, 2 hours later, I asked them to check on my service. I wish this would let me give a rating less than one...
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October 2018 by Gisele Sullivan
Worst customer service I have ever come across and the worst part they don't give a flying leap about it. 4 1/2 hours for an oil change when you are the first vehicle in the door. Not a bad day..it's their norm.
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October 2014 by Durham Garbutt
Horrible customer service. I left two messages with the parts dept for a part I needed... Never called me back. And if I took the time to detail my roommate's experiences with her BMW, I'd be here all day. They aren't trustworthy, they don't care and they are terribly arrogant. I don't know if this is the same at all locations as we've only dealt with the Hickman location.