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November 2023 by Dan T.
We had to move my gf's mother into a Senior Living apartment in Ankeny last night. She's moving here from Oklahoma City and the items stocked between our local stores and what she is used to are a little different. One of the things she had to have is Raymundo's sugar free gelatin. Afer using the mobile app I was able to find the item in two stores. Urbandale and Mills Civic. The app even told us where to find it... Aisle 20 South. Aisle 20 doesn't have a sign on it, but there is a refrigerated section on the other side of aisle 19. After about three back and forths we couldn't find the Raymundos. I grabbed a younger gentleman who was kind of over by the meat counter and asked if he could help us. He had to go check a couple of things but came back after a few minutes. He walked with us and was able to find the item... We bought all of it. Lol While I wish the app had been a little more helpful and listed a "bay" like the Home Depot app... I have to drop four stars here just because of the customer service we received if nothing else! Thanks Hy-Vee! Glad we were able to find our helpful smile tonight...
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July 2023 by Google user
Adisa was VERY HELPFUL and Knowledgeable! Im indecisive and She made my morning easy and she was upbeat which is always important in the morning. She should get recognition as an amazing employee
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July 2022 by Tania D.
5 stars but only for the baked bread!!! Love this store for the baked bread- what an awesome surprise to have fresh baked bread and they will slice it for you if you ask!! Produce is way over priced. They have other services like hot food, cheese bar, deli and so much more!!
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May 2022 by Ty A.
I use to love the Hy-Vee in Urbandale's bakery and have ordered cakes for over 15 years for all my kids birthdays and different events. Lately they've had what sounds like 13 yr. Olds answering the phones and taking orders. They have no idea how anything works and can't answer simple questions. I would suggest going to the Johnston location for all of your bakery needs.
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March 2022 by Kris S.
hyvees are becoming so fancy and high end. that i can't find the basic stuff I need. so then I have to find another store to go to. I don't needvor want fancy at my grocery store.
