-
February 2024 by Michael G
Totally satisfied with Enterprise car rental.
-
February 2024 by TheyCallMe Nyquil
Nothing special here but the helpful people inisde
-
February 2024 by John Ottley
There was one employee up front and 2 customers ahead of me when I arrived before my reservation time (8am). One of those ahead of me had a reservation for 7:30am. (She finally got her vehicle @ 8:35am.) I got my car shortly after that— 35 min. after my reservation. My rental was for work so I arrived over a half hour later than I planned.The response from the Enterprise employee was “there’s nothing I can do about it… I’m doing the best I can.” True enough. After all he was there wondering where his colleagues were who were not at work yet. There was no acknowledgment of the customer’s inconvenience of frustration. I assured him that he wasn’t the problem. After all he was there working. But where was everyone else? It was not a good morning for him or those who expected a car at a specific time.
-
February 2024 by Nichoelle DeBrouse
Both times I arrived were busy but each time the staff were courteous and helpful, the moral seemed positive all around and it was a breeze going through this company anytime I've ever needed to rent a car. I've always had great experiences even at other locations.
-
February 2024 by O Oakley
Good experience started off a little wrong but Enterprise made it right overall will continue to do business with Enterprise.
-
February 2024 by kvannie
Staff are very nice
-
February 2024 by Joe H.
EDIT: Enterprise admitted to mistake and apologized. They did everything in their power to correct the situation. I am happy with the resolution.Caused me to be late to work. Made excuses when they forgot to pick me up. Stated people were sick but no call letting me know about the delay. They should have called to let me know about the delay but they were too busy to do so.
-
January 2024 by Mike Grossman
Enterprise did a great job with my resent rental needs. The level of service was exemplary.
-
January 2024 by Jennifer Dewitt
Everyone was very attentive, polite, nice and helpful
-
January 2024 by Matt Whiton
Pretty good group of people at this location. Car is always clean and ready when I check in. Staff is extremely friendly and kind. This is my go to location in the Des Moines area.
-
January 2024 by J B
Great service and friendly staff! Good cars too. Update, Enterprise pulls through again by helping my sister rent a ln Audi Q3nto get her back to Milwaukee due to airlines canceling flights at the last minute because of the snowstorm and winter freeze. Great job gentlemen, thanks again!
-
January 2024 by Bud Price
Very friendly staff, courteous and efficient. Responsive to last minute changes due to a blizzard. Fully competent and trustworthy!
-
January 2024 by tyreisha chaplin
Ben worked real great with me. Helped me with every question I had
-
January 2024 by Chad Krantman
The employee's in Ankeny and Urbandale were professional and friendly. The vehicle I was supposed to rent was not available and caused a significant delay and inconvenience. Will still use them but hoping for better luck next time.
-
January 2024 by Carmen Deal
They were very nice
