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April 2024 by Mykihaul G.
second order with them and she is super help and fast. truly thankful for Kristi and her team. Delivers fast and the products fit great. Thank you !
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March 2024 by Dennis F.
Broken arrow delivered over 50 quality 5-color screened black shirts in all sizes from small to 4X to our doorstep in 10 days. The process and communication was outstanding. We were in a pinch after 4 local printers busted our budget or couldn't meet our 14 day deadline. Broken Arrow knocked it out of the park! We got the shirts earlier than hoped for less expense and they came out fantastic. The relatively complex art work and lettering I submitted came out crisp, colorful and bright. Customer service was a pleasure and easy as pie. The Special Olympics event was a big hit, and our shirts got several compliments. We will be back.
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June 2023 by Terry Redden
Bought a single t-shirt, it was shipped and delivered with a week!!! Excellent quality and amazing graphics. I highly recommend these people!
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April 2023 by Mher K.
Printing was alright but I had to pay an extra $32 PER HOODIE that I purchased due to customs. Absolutely insane and unacceptable. I've never had to pay such absurd fees for customs before.
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February 2023 by Jeffrey N.
STOLE MY MONEY! (avoid). I ordered $200 of custom shirts for my Euroean music tour. The shirts never arrived and I ordered similar items from Rush Order Tees, which sent them promptly. Meanwhile, Broken Arrow Wear alleged that I gave them the wrong street number to my brother's address of forty (40) years, where I was putting my tour together from. He lives out in the country on 33 acres and there are only a few other houses on the street, so IF Broken Arrow Wear actually mailed them, the postman would have delivered them to my brother, notwithstanding any street number mistake. The supposed wrong address is a vacant lot down the street. When I contacted them, I verified my brother's address, told them that I ordered the items elsewhere and requested a refund, which was denied. Instead of shipping the items there, they apparently sent me an email (buried somewhere in the Gmail thread) which I did not see since I was now in Europe, asking if they could ship the items to my brother's address. When I returned from Europe, I verified that my brother had never received anything, so I contacted Broken Arrow to request either a refund or that they ship the items. They responded that they threw the items out and again denied a refund. I have no idea whether I inadvertently hit "1123" instead of "1223" for my brother's address or what the postman might say about all of this, but why did they throw out the items (not bulky, not a 300 piece order or anything) and refuse to refund my money? I got nothing for my nearly $200. Even if it was my mistake, why not just hold onto the items or ship them to the verified address? I have no way of knowing whether they were ever actually made or shipped. Even if I were the at-fault party, I would never do business with Broken Arrow again, this is not good customer service. Take your business elsewhere! UPDATE: I posted the same review on Google, and Broken Arrow Wear responded, saying that they "reached out to me multiple times" b ut in reality, it was I that contacted them multiple times, asking for a refund. They refused to either do that or ship the items. They locked Google so that I can't respond to them. As another reviewerr posted on Google, they are more interested in being right than in customer service. I've received the same treatment. google.com/maps/contrib/…
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April 2022 by Sara F.
*Worst apparel experience* I order 100+ T-shirts and 50+ sweatshirts & sweatpants every year with my group. I like Image Market, occasionally Custom Ink - both good (Image Market is the best, though). My students really wanted tie dye though, and at the time only BAW had teal/black like they wanted. The gist: -Ordering was fine, very nice service to start. -The orders took a long time to come in. Weeks. There was an event I wanted them for and they didn't make it in time. :( -The sweatshirts bled out onto a white table they were laid on -Sweatshirts bled onto student's arms and skin.. literally green necks on children. -BAW apparel stained other clothing in the wash, but there are no instructions - i.e. wash alone in cold, etc.! Help a sister out! -Tshirts were shorter and smaller than other brands -Tshirts fade quickly after washing, wrinkle easily -Thin material (tshirts), super warm and thick (sweatshirts/pants) but will shrink. -Inconsistencies among colors. When I told them all the Larges were the wrong color, they asked for pictures and for me to send a few back in the mail. (Fine, but inconvenient.) Next, they said they wanted them ALL back to exchange. For what...? The items are in my school colors and activity logo? You can't resell them. I've NEVER heard of a company that wanted personalized items back to exchange. It's simply too much work to collect them personally from every single kid and get a huge box to the post office. The reason they gave? "We can use them for rags." SMH. -Prices. Reading all this you're probably thinking, "Oh - she got these for a good deal, right?" Nope! The T-shirts were actually more expensive than other companies, both local and national (who would never ask me to send back defective product) -The waistband on the sweatpants is ridiculously tight -The beanies were nice quality, and the logo was done well. -Dealing with attempting to get the correct color in the Larges (at least) and the bleeding colors, they suddenly turned very cold and full of attitude. BAW must pressure their reps to not do any refunds, because they were so curt. How sad. I never did get my replacement Larges, because it's more time and energy than I had this year. Bonus: After my conversations with Image Market, they are now offering tie dye. Whoo! I will never use this company again. I recommend you don't either.
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April 2022 by Tricia C.
The design turned out well. However, the t shirt itself was very short for a men's large. When I reached out to customer service, they wanted measurements of the shirt etc. before they would consider replacing. If the shirt had to be considered "defective". The bottom line is I paid a lot for a custom t-shirt that is unwearable. The person receiving this gift consistently wears a size L t-shirt. I consider this poor customer service as I will not recommend this business to others.
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March 2022 by SS S.
Whoops, I should have read reviews before ordering. Whoops my bad. 1. I deal with Michelle Da****, who is rude and extremely unhelpful. Seems more interested in being right than actually helping. Seems to *get off* on arguing for some reason, which is *super cool* for someone in customer service. 2. Our shirts were HUGE, rough and cheaply made. 3. Expensive. Quite expensive for what you're getting. I will have to re-order from another site. I'm not having my company represented with cheap shirts that don't fit. STAY AWAYYYYYYY.
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December 2021 by Caleb Q.
Yikes, After reading the reviews here... I'm surprised why I didn't check into these people before. I bought shirts from Broken Arrow back in 2019. I ordered these shirts for my fans as a treat for helping me reach a certain amount of subscribers. I specifically ordered 33 Gildan 5000 shirts. The experince was a little on the expensive side but I bit the bullet because this was for the people who supported me as a creator. Everything was all good and dandy, the shirts were of decent quality until I got a complaint from a viewer who said that the design washed out IN ONE WASH. I was left confused, I thought Gildan was a good brand. I had no one to go to and I was pretty sure that Broken Arrow wasn't going to help me because it was ultimately on me. Please go with a different company, listen to the reviews. They're telling the truth.
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November 2021 by Sarah Kreisman
Rachel Sheer was UNBELIEVABLE. I was struggling with other places (NO response, hoops to jump through, etc.)--she not only saved the project she made it so I will recommend to anyone who asks and I will use Broken Arrow from now on. Thank you!
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October 2021 by Lee H.
This was my first time working with Broken Arrow. I LOVE this company. I worked with Rachel Sheer from start to finish. Rachel was extremely prompt whenever I emailed her. She was patient with me as I tried my best to get my shirt right. Rachel really came through she took my ideas and exceeded my expectations. The people I gifted the shirts to absolutely adore the shirts. I will be using them again.
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October 2021 by Frances M.
I placed three orders with the company for custom embroidered polos (3 orders, three colors). I received the items, and they were printed incorrectly; I reached out to customer support, and there seemed to have been a discrepancy. The system sent me a link for artwork approval, and the images shown were those that I originally submitted. The company claims that the proof was a picture of what was (incorrectly) printed. We went back and forth about this, I sent my email threads and links I received, and the company has no interest in helping me. I spent almost $500 on these shirts, and they are essentially telling me the misprint is my fault, and that's that. I told the customer service rep that I would have many purchases in the future, and I would appreciate a little bit of leniency; she didn't care. No offer for even a small credit towards new shirts, no apologies for the apparent misunderstanding from their system, nothing. I won't be doing any more business with this company.
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September 2021 by Tony F.
Horrible customer service, Horrible product. We bought this shirt for our football season and after one wash the shirt looks old and used. Shipping is slow, product is cheap and I ordered screen printing on another order but the end result were the shirts were heat pressed which is cheaper which comes at a cheaper price point (saving were never passed down to me). Highly disappointed and absolutely done with Broken Arrow
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August 2021 by J H.
***WARNING*** Ordered 24 shirts for our business. Breanna was our contact and we ordered the shirts she said were top quality etc... When we received the shirts they were super thin, some had holes and our artwork was crocked. Completely unacceptable. We called to let them know and to request a refund or something to fix the problem and the money we spent. We took pictures of the wholes and the poor quality T-shirts. There was a lot of back and forth, they wanted us to send some back, which we agreed to. They decided to not have a send them back and they would credit us for a few shirts. We still ended up paying over $400 as a new business. We couldn't even sell them. We ended up giving most of them away. We still have a few that we can't even convince anyone to take. A complete waste of money!
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July 2021 by Scott T.
Broken Arrow did an amazing job on my order. I had to order a relatively small amout of shirts with a somewhat complex logo on the back, a logo that had a lot of colors. Other sites I went tried were not flexible. At the other sites it was either order a mass quantity or print the logo in one or two colors. Broken Arrow was flexible and made it work for me and the shirts came out beautiful. I will definitely use them again and recommend them for their flexibility, customer service, and quality.
