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June 2024 by Lee T
Took my 2007 trailblazer for a transmission service today. Told the initial service tech I would like to see what the bottom of the oil pan looks like when they have it off as the vehicle has a lot miles on it.
After about a half, a difference service tech came out to the waiting room and told me they don’t remove the pan when doing a transmission service. I asked how is the filter changed then, he told me they don’t change the filter. I had my 2016 Colorado done 3 weeks earlier at the same location. Asked tech at the time this was done, the filter wasn’t changed? He replied no it wasn’t. $370 and the filter doesn’t get changed which also means any contamination in the bottom of the pan also does not get cleaned out.
Not happy about this at all.
When you have your oil changed, they change the filter…right…??
Not changing the filter or cleaning out the pan could cause premature transmission issues or even failure. Is this a form of planned obsolescence?
I’m very disappointed, have been buying vehicles there and having work done for over 30 years.
Make me question what else is not being done, or what short cuts are being taken.
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March 2024 by Tyler Huff
Friendly staff/mechanics.
Only took about 30 minutes for an oil change.
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January 2024 by ERIC Caligiuri
Awsome
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December 2023 by Mike Wright
I've taken my last 2 vehicles there. The staff is friendly
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December 2023 by Vicki Ross
Customer Service was great. Went for oil change and they found slow leaks in my front tires. One was a nail and t h e other had a leak in the valve stem. Got'em both fixed - and only 1 trip to Bob Brown. I'll definitely be a regular there. Thank you.
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December 2023 by Marg B.
Was advised to go to their service center and see if the could get the metal valve caps off the tire stems, they were stuck big time. I was originally quoted an amount, for all 4 valve stem replacements (if necessary) and it wasn't that bad so I said ok. They got me in right then and we waited less than an hour. They were able to get one metal cap off so only had to replace 3 stems. I was floored when the mechanic came out after and the cost was a $100 less!! All the employees we encountered there were very nice and helpful. I would highly recommend going there to service your Chevrolet and buy.
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September 2023 by John Peters
Dropped by Quick Lube on extremely hot day. Friendly staff and vehicle completed in the time estimated. Very satisfied!
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August 2023 by Steve Glas
Slow lube should be on the side of the building. 90 minutes and still waiting. I purchased a 2023 Tahoe which included my first oil change for free. The cheapest oil change is $90. I think I'll be going to somewhere I can make an appointment and be in and out in 30 minutes.
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August 2023 by Lori J.
I purchased my vehicle new from this dealership in 2020. I have always taken it back for their very expensive oil changes, maintenance, and $1,800 on new tires. Recently, it had an issue recognizing when it was in park (a known problem by GM) and I needed to get that fixed asap. I called Bob Brown and they said they couldn't get me in for 8 days! Seriously? This is my only vehicle and I can't be without transportation that long. They offered nothing. I called Shottenkirk in Waukee and they got me in the next morning and it was fixed that afternoon. Needless to say, I will not be going to Bob Brown ever again.
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July 2023 by R T
Best place for service on your vehicle.
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July 2023 by Edgar Ortega
Good service, friendly environment, and as busy as they were, they get you out in a timely manner. "I'll be back"
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June 2023 by jl sixtyeight
Fast Friendly Accountable
(Worth the small increased cost)
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June 2023 by Kathy Young
Drive in drive out. They have plenty of techs on site so not very much waiting.
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June 2023 by Kevin Crowley
always fast and friendly
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June 2023 by Ivan S.
Jan 6, 2023 $92.05 oil change. 6 months later June 6, 2023 $116.80. Over a 20% increase in price and they took away the complimentary car wash as well. Ridiculous up pricing. Last time I go there. (This is for QUICK LUBE ONLY)
