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December 2023 by Kayla Taylor
Dr. Bright has helped our kitten immensely. After months of antibiotics, we were able to come up with a maintenance plan that supports our kitten’s needs.
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October 2023 by Elizabeth Kallsen
I’ve been bringing my dog here since I got her in 2019. Brenda and the vet support team are so great with her. On the occasions I’ve needed to get in quickly for time sensitive manners, they are responsive and get my dog in in a timely manner. Dakota and I love Heartland Vet :)
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June 2023 by Jess Crawford
Our first experience with Heartland and Dr. Bright was sadly to put our dog down. It was so nice that Dr. Bright came to our house for it. She was kind, considerate, respectful of our feelings, and very informative of the whole process. She also did a wellness check in our cats. The whole thing went so smoothly and we look forward to having her as our vet for years to come.
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January 2023 by Jen S
This vet is great and not up-selling, pushing things on you that you don't want or need. We had to have our dog spayed sort of short notice before leaving and they kenneled her (for a fee) while we were gone. The experience was great and they are great with our dogs.Also took a girl scout troop here for a field trip and Dr. Brenda was great with them! Thank you!
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October 2022 by Kyle Bradford
Ive been taking my one year old Yellow Lab here since he was 8 weeks. Always have had a good experience and the staff lights up when they see him. They are so kind and accommodating and I have always felt that actually cared about the health of my dog.
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September 2022 by Joyce Turner
We came into town for a funeral and needed a ace to kennel our 3 dogs for the day! The puppies were happy and playful when we picked them up! They had a great day!! Would highly recommend them to care for your pets for short term stays!!
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May 2022 by Bonnie Alley
Outstanding care by Brenda and her team. Kind, knowledgeable and compassionate. I wouldn't consider going anywhere else!
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May 2021 by Chris -
Has always done a good job working with all our dogs and cats. Will even do house calls so we don't have to bring in all our pets. Thanks!
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March 2021 by Andrea
I was very disappointed and uncomfortable during my visit due to the assistant not wearing a mask. This lack of concern for their clients and unprofessionalism continued at the end of my visit when she started complaining and mocking another client while I was in the room. This is not the first time this has happened, so I assume this disrespect for their clients is a regular occurrence. I enjoyed Dr. Rhoden and appreciated her consideration and respect, so I will be going to see her from now on in Waukee where the staff are more educated and considerate.
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June 2020 by Cathy V.
Dr. Bright is wonderful! We lived in Ames and took our dog to her for several years. When we moved to Ankeny, it became impractical to take our dog to Story City, so we started taking her to an office in Ankeny. Because our dog hated to travel and was always terrified when she walked into the vet office, we did not want that to be her last experience in her life. When it came time for our dog's struggle to be over, no one at her new office would make house calls. Dr. Bright agreed to come to our home after hours (even though we hadn't been her clients in years) to help make our Sally's last moments as stress free as and pleasant as possible. We can not thank her enough!
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November 2019 by Jessica Johnson
Wonderful people! So grateful for you all! People who love your fur baby as much as you!❤
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March 2019 by Paige Furman
Absolutely horrible experience, unfriendly and unprofession staff with awful customer service. Ive worked in customer service for the past four years and i would never have treated anyone the way they treated us. There was no certified veterinary even present in the building when we went in. Only vet techs. We have never had issues with our cat being aggressive. The vet techs handled everything extremely poorly and only increased our cats stress, our cat showed no signs of agression other than being scared of new people and hiding. They immediately put a muzzle on her that blinded her and instant made her terrified. They then proceeded to wrap her in a blanket and not even put her paws in the blanket which is the only reason they would use it, to incapacitate her from scratching. The vet techs then proceeded to grab her extremely hard behind the neck and put her entire body over my cat. I could see her knuckles turning white from grabbing my cats skin so hard ! 😡 My cat was screaming like ive never heard her scream before. My boyfriend had to leave the room because it was so upsetting. Please never go here. Ive never experience anything worse than this. They are horrible and have no idea how to handle animals.
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October 2018 by Carson Grace
The person who answered the phone seemed to have a bad attitude and I didn't appreciate the way they spoke to me.
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July 2018 by Jason Mastbergen
Love this place and so does my dog
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January 2018 by Bambi Yost
I've been taking my cats here ever since I moved to Ames, IA. Dr Brenda Bright is excellent! They offer mobile pet visits and have helped my cats and cat sitters while I've been out of the state and country numerous times over the years. Last year my giant black cat died and Dr Bright not only came to my home on a Sunday but she also followed up personally with me to let me know the results of his autopsy and to see how my other cats and I were doing with our grieving process. I love that they make house calls and that they care so well for all of us. They've even partnered with other veterinarians in the area to make sure my cats have had all the medications and treatments they need. I can't recommend them enough! They offer exceptional service and clearly care deeply for animals and people. â¤ï¸
