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January 2024 by Sheila K.
I switched from another carrier and traded in four eligible phones for their free phones promotion December 2023. My December bill charged me for the phones as the store staff forgot to included my trade ins, so I had to return to the store with all four of the new phones for them to re-do the transaction. It was inconvenient but I thought it was fixed. My January bill is again charging me for the phones (as well as back charging the amount removed in December). The store said they can't fix it, and I've called the 611 # multiple times to either remove the charges or give me my trade ins back so I can go to a carrier that actually honors their free phones promotion. The staff at the Spencer location were very nice, but don't know what they are doing when signing up new plans with promotions.
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December 2023 by SONDRA Unseld
The Custom Service and Staff Member was very helpful and friendly. When I walked into the door they already had my phone in hand. That itself was a really great experience. I love the staff there.
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December 2023 by J Greathouse
Ethan spent a couple of hours switching my husband & I over T-Mobile. He and the other staff members were very friendly and informative! I always appreciate genuinely good customer service ?
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October 2023 by Andrea Lenz
Very friendly and helpful staff! I love having a store in Spencer again. When I needed to replace my phone, they helped to make the process as painless as possible ?
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September 2023 by Vonada Williamsom
I enjoy the people working there, Woul like for them to get more than Black Phone's. Too sale to their customer's.
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July 2023 by Jackie Mann
I stopped in at theT Mobile store for some help with my phone. And Kenny was more than happy to help me with my problems. within 5 minutes he had them all solved. I am so happy with the help I received.
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July 2023 by Alan Rinden
Very helpful
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July 2023 by Donna Krogman
Kenny was absolutely great- he was so patient with us and he was able to get us $800.00 back for my previous phone ans then got us more money back from Verizon! Our bill is now less through t-mobile and he has been so patient with my husband who knew nothing about the phones- so kind and incredible service! Thanks Kenny!!
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July 2023 by Mary Fisher
Problem resolved quickly and easily. Good employees. Friendly and efficient.We were driving thru Spencer, Iowa and my phone was acting strange. The employees were on the spot and fixed the issues and replaced my screen saver as well. Thank you T-mobileSpencer, Iowa
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June 2023 by Clint Nelson
This store was very misleading on everything. We drive over an hr to go get upgrades but they failed to tell me that there aystem was down and still made my wife drive over to the store knowing that ot wasn't going to happen. We called in that night and was told that there was no problem ordering phones all day. Will only do business with tmobile over the phone or a different store from now on. The 2 people working there should not be salesmen many people walked out of that store that day unhappy. And waiting was a big problem.
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June 2023 by Renee Hurtig
I've never had anyone so helpful. After we left the store, they continued to work and called us back with a better deal on our changing networks. David and Kenny are the best to work with.
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April 2023 by Erick Marchand
(Translated by Google) Excellent attention. Personalized attention.(Original)Excelente atención. Atención personalizada.
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April 2023 by Kim Robbins
They were so helpful with a complicated problem. Took some time but didn't give up till problem was fixed.
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April 2023 by Alan Johnson
Great place
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March 2023 by Shirley DeMuth
Very helpful
