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December 2023 by Stephanie Reynolds
I am giving 5 stars for a couple reasons. I frequent this location, as do many others. I believe a lot of the reason for the complaints recent years stems from several things that they may be unaware of but that I have observed over the years. Partly due to covid and all that brought to businesses and staff, partly due to the staff being overwhelmed and stressed because they didnt have the stock, food, tools, help and equipment to best serve customers, and partly due to the shortages this location felt especially hard and for some things still does. For awhile our store was out of so many things it was frustrating not only for customers but I know it was for staff. They burned out. Give them a break. I have never had a bad experience with staff there. The newer staff seems to be doing well and is friendly and helpful. Staff still there after all this time, they do their job well but you can still see the stress on their faces. Maybe give them a kudos or incentive. They have endured a lot and still stick with you and the store. That says a lot about them. Stock has been a little better more and more often. They are finding a balance again. It is an excellent store, a needed store for this community. I can understand some of the complaints, but as someone whom is there almost on a daily basis for the last 7 years, I see what happened and understand why service suffered for awhile. Please keep this store and keep it stocked. Having what everyone needs takes the stress off of staff and customers. Having everything working on a regular basis also helps everyone involved. My only complaint I am sure affects staff greatly too, the one register is always down or only accepting cash. The card reader is always broken. I know the new ones have had issues here and there even at other locations. But it causes back ups when the store is extra busy. The staff can help us better, cause less complaints and be more efficient for us if they are in working order. Maintenance wise this store needs some love. There is still some stock in the kitchen that needs to come back and be consistent too. But all in all this is one of the best stores and staff around. A side note...I understand the need for upgrades as time rolls on, but changing your logo (while I understand why you probably chose to do it) and all these store upgrades are not super. I prefer the old stores and logo much more. The logo was a recognized staple in our state and communities. It had character. I also wish you carried Regular Unleaded gas at all locations. Two in Ankeny I know for sure do not have it anymore. Thank you for always being a constant and in ways a comfort for people. I know you cannot please everyone. But some of us do understand having worked in customer service for decades. We get why there where shortages for awhile. We want the staff there to know they are appreciated.
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December 2023 by Robert Klunder
Place is terrible. Been going down hill for along time. They need to just pack it up and let Quik star take over. Place is never stocked up with anything. No one answers the phone. Can’t order on your phone half the time. Place is dog water.
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November 2023 by Dalton M
Have had a couple pizzas with no sauce on them at all! Ruins the whole taste!
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October 2023 by Kenzie Davis
I ordered a pizza over the phone with Jackie and she was so pleasant to work with! She was very personable, happy, and helpful! To top it off, the pizza she made was great! Thanks Jackie!!!
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June 2023 by Dalton Weber
6/1/23/ 10:55 Am, (kitchen staff lady) I tried to ask a simple question and I couldn’t even finish asking the question and I got rudely interrupted and was told “ I’m the only one here I can’t help you” I will never go to this Casey’s again! Nor spend any money there! I will be telling my co workers not to go here as
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October 2022 by Christy Porter
I tried to get to the hot food area, but had to walk around employees standing in the way. They were complaining loudly about something and I explicitly heard one of the women drop the "f-bomb" along with other derogatory comments. Definitely not something I was expecting to hear while trying to grab a quick breakfast slice. I actually asked the cashier if there was a manager present so I could say something and she pointed to the woman who was swearing. That level of unprofessionalism was completely appalling to me, especially in the middle of the store on a Friday morning. I will be going out of my way and visit Huxley or Ankeny from now on. From the other reviews I've read on here before deciding to post my own, this isn't the first time other customers have witnessed such foul language.
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October 2022 by Ian McKilligan
The window washer cleaner containers were empty or extremely dirty. The squeegee was broken on one. There is litter everywhere outside. Overall, there appears to be no management of this store, which is not a normal experience at Casey's.
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August 2022 by Josh C
On three separate occasions I ordered using the app pizza for the family and no pizza. First time I get there (February 2022) when the app said to be there and the pizza’s hadn’t even been started yet, second time I get there (month later or so) when the app says to and again hasn’t even started yet and they claimed they didn’t know about the order because the printer was out of paper and the most recent (last month) I go when the app says to pick it up and they hasn’t even started yet. It’s always the same kitchen person when there’s issues. On each occasion there was other people angry and waiting. Casey’s corporate should be ashamed of this location as its performance is horrific.
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June 2022 by Jesse McLearn-Montz
Had to turn around because I thought I just somehow straight up missed the store. Yes I missed it, but because of a stupid valid reason. The station lights weren't on when they're supposed to be. Didn't bother going by to take a picture because what's the point when I need to keep going south towards DSM? It's 9:47 pm as I finish this review and they're "supposedly" open until 11 pm on Friday June 10th 2022.
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March 2022 by Matt Mueller
Service and food has gone down hill in the last 4 months. Employees are openly using foul language and just laughing about it. I used to love this location, guess I'll stick with the Huxley stores.
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September 2021 by Jaston Boone
I've never had a positive experience here. The food is ALWAYS undercooked. The staff is rude. It's a dirty store. I don't go here unless I absolutely HAVE to.
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March 2021 by Tyler Leivas
90 minute wait time but I watched them do nothing for 5 hours straight
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January 2021 by Kara Wingard
Caramel toffee cappuccino
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December 2020 by Chris Beightol
Caseys pizza is what puts them on the map. Order pepperoni and Green Olive.....omg it's amazing. It will change your life.
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December 2020 by Kathy Guynn
Not thrilled
