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May 2024 by Kathryn Barber
Horrible horrible service! All they want to do is push you out the door. They do not want to help you even when you ask or tell them you don’t want to mess something up. I think I need to start finding a wireless company because Verizon has gotten bad. If I could give 0 stars I would but unfortunately I had to give 1. Verizon you suck!!!!
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March 2024 by Michelle Timmer
Isabel, the manager, was very helpful! She went over and above the call of her position and helped me with a large account even though they don't normally do that. She made several calls and got the best possible solution for me. I truly want to thank her and the store for what she did! Wonderful customer service!! Good job!
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March 2024 by Tammy Wendt
Alex was super nice and helpful, he helped me get the phone I purchased outside of Verizon switched over. I highly recommend him!
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March 2024 by Juana Virula
Mario did an awesome job on taking care of what I needed, I went in and out in less de 10 minutes, he is very professional and knowledgeable about what he does
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February 2024 by Jennifer Deen
Not very helpful when asking for billing information. Just want you to talk to financial services for $10 over the phone and wait a 1/2 to get someone that's not a robot. While they sit there all day and can answer the same questions.
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January 2024 by Michael V.
Easy pay system
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November 2023 by Carrie Brown
Stopped in to look into getting a new phone. We looked around at the available phone options and settled on one, talked to someone after about a 20 minute wait, and they started the $29 set up. It was going to take a while to transfer all the apps on the old phone to the new so we left to get some lunch. When we came back everyone was busy and so had to wait again. They handed us a bag with the "newly set up phone." Got to the car and looked at the phone but could not really see anything on the phone. Display was set so dim that I had to find a dark place to make the needed setting changes. None of the apps were operational. Went home to connect to wifi hoping that would help install everything. That was when trying to log in to various apps they were not really set up.When I went through this 3 or so years ago I went to a different Verizon store and they really took care of everything. I was amazed at how seamless the process was. They got everything set so all my saved usernames and passwords worked.This time around I am in amazement with how frustrating it is getting a new phone. I think next time I will make sure to get to that store that took care of everything or just go online.
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October 2023 by Holly
Very nice clean store the manager was super helpful and patient.
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October 2023 by tina a
On Hamilton you can't buy a phone outright, must finance at least some of it. That's the craziest thing I've ever heard
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October 2023 by EAT THE RICH
Very nice clean store the manager was super helpful and patient.
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October 2023 by Kacie C
On Hamilton you can't buy a phone outright, must finance at least some of it. That's the craziest thing I've ever heard
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September 2023 by Steve D.
After the long wait, Alex was very helpful and quickly took care of my issue. My original complaint was directed at the corporate issue of insufficient staffing.
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August 2023 by White Rabbit
Closed at 6:20pm. Drove for nothing when I needed their help. Make sure employees want to work before you hire them.
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June 2023 by Randy Berke
No waiting, got setup with 2 replacement phones after ours were dieing
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June 2023 by Rolando Lara
Best to the best
