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January 2024 by Austin Hayes
After not getting a message on the text queue my first time trying to get help, I showed back up, and Stephen was able to help me out with everything I needed. Did a good job
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December 2023 by Dave Aasen
Saint at Verizon in Southern Hills Mall is an excellent customer service rep. They need many more like him. He was polite, knowledgeable and patient.
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December 2023 by Wolf
Useless workers,they wanted me to pay my bill first before transfering my number to a new phone i purchased.i when home and called verizon customer and explain what was happening and even them selfs said that was unproffecional and the lady on the phone help me transfer my esim to my new phone in minutes.
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November 2023 by Jayde Baker
Great customer service and experience all around. Highly recommend if you are looking for a new device. I am new to the product I bought and was met with patience and politeness.
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November 2023 by Tyler Griffin
This place is awful. Every single time I am there I have issues with something. They have repeatedly given me "deals" that don't work with plans I have, etc. This requires multiple trips back and countless phone calls to straighten out. Today I ordered a phone for pickup. I got there an hour and 45 minutes before close. There was one worker and one other customer in the store. They took my phone number and I sat there for 45 minutes until they told me they wouldn't help me today. I told them I just needed them to get my order from the back. Like two minutes tops. They said I had to come back. The majority of the 45 minutes I was there they were sitting there while the content from the other person's phone transfered to the new phone. Literally sitting there doing nothing. This place is the absolute worst. They employ shady sales practices and offer very little in customer service. Avoid this location like the plague.
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November 2023 by Britney Solis
Giselle helped set up my new iPhone with NO hesitation! 5 star customer service experience!!
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September 2023 by Mylee Douglas
I was greeted with kindness and respect. The sales person was personable and shared some events he was attending! I hope his brother wins tonight!
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August 2023 by Danielle Strawn
They do not have correct knowledge of plans or promos changed me to plan supposedly to save money & qaulify for promo but still no promo & also lost a bunch of features such as hot spot.
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July 2023 by hermenejildo salinas
Go see Paula she know her business thx u!!
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June 2023 by Judith Williams
Isaiah gave us the ultimate customer experience. He helped us upgrade my 83 year old fathers phone. He made sure dad had a clear understanding of his bill as well as reassuring my father that he made a great choice in a phone.I do not live in town but i know Dad will be well taken care of if he needs assistance in the future.
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May 2023 by Jeannie Wood
He did great for being the only person there
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April 2023 by Tom Stock
Excellent service at this store each time we've visited. Helpful information & answers to questions. Knowledgeable about products, services & pricing so we could best choose what we needed.
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March 2023 by Mike E.
closest thing to a retail scammer as you can get. bought a glass screen protector that they broke putting the case in. did not admit it and would not credit it back. go to a real Verizon store if at all possible.
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February 2023 by Tony Albright
Store was busy but the associate volunteered to take time out of his activities to install my new screen protector. Nice touch and great customer service !
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January 2023 by Kris Bendixen
This Verizon location is so much better than the Sunnybrook location!! The woman who helped us was so friendly, and knowledgeable. We were in and out in like 15 minutes, with a new phone for my daughter. Amazing! Keep up the great work ?
