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April 2024 by Don LastName
toooo expensive....
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April 2024 by Gayle Nelson
Down too many times
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March 2024 by Kendra Nguyen
Brad deserves a raise…very nice guy and very knowledgeable.
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March 2024 by Sofia Salinas
I’ve been trying to call several times to talk to someone about canceling my account and I can’t get anyone on the line. I’ve called several times
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March 2024 by Melanie Morrow
Internet keeps cutting out. Only have one tv, 2 cell phones and a laptop that is intermittently connected so it’s not overloaded. Not impressed with it at all. I miss having premier communications but they don’t service here.7/24 Sparklight came out and replaced the cable and the internet works fine now. Changed my rating to reflect.
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March 2024 by Anni Moore
This has been the most slow and unreliable internet I have ever had for the past 9 years - so many service interruptions, constantly dropping connections, etc. Not just that, their customer service is ridiculous and seriously unorganized. Talking to them over the phone has mostly been fine but the person at the actual physical location was incredibly rude. Changing to MetroNet was the best decision I ever made about the internet speed and quality - and being treated with courtesy.
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March 2024 by Derrick Klug
Love your super fast internet. Thank you. Keep up the great work.
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March 2024 by Jenna Bartz
Worst internet service for small towns. Internet has been down for 2 days now will no estimated time for an actual fix. We have received text after text stating “issue has been resolved” just to receive another one 5 minutes later stating “issue is being worked on”. When you call for help or information they say someone can come between 8am-7pm. So they expect people to miss work or sit at home for almost 12 hours and wait. It’s now 6:30 and internet still isn’t working even after a technician was here for 3 hours. Paying for a service and not having internet for 2+ days is absolutely ridiculous and I can’t wait to switch to a new internet provider!
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March 2024 by Peg Kochen
Service down for a day and 1/2 for upgrades. Was supposed to be much shorter. This was about a week ago.Now it's down again. Website says expected back at 6am. That was 3 hours ago. I really dislike paying for non existent servive.
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March 2024 by Zach
Terrible customer service. Do youself a favor and switch to metronet as soon as you can.
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March 2024 by Seth Bruce
I've been a customer for over 5 years at three different locations in town. Got bumped up to the next highest plan due to data usage but have never got even a third of the 200 mbps my plan allows. I've used the super high quality surf board router supplied by them which is terrible, and a personal with no change. One active device connected and two phones at lock screens and we manage to get 40 mbps! Wooo baby. Slow down that super speed. Will be looking for other options.Hey little update everybody!Still trash.
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March 2024 by Brian Swaine
Great Customer Service, service techs very thorough and knowledgeable and Internet service excellent!
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March 2024 by Joann Pohlman
so far so good, no issues
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February 2024 by Jordan James
Paid my bill but was not informed it would take 3 to 5 business days for it to go through and I paid cash. So my bill is paid and i have no service. Don't recommend, plus when service does work it constantly shuts off in the middle of the night.
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February 2024 by Carlos
Having to wait 3 weeks for internet installment is ridiculous. On top of that they show up to wrong address pushing the date further out. When giventhe current address they tell me they don’t have previous promotion agreed to. It’s not sufficient enough me having to miss work to be home for the process on top of that they have to switch all the numbers around. Horrible experience.
