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March 2024 by Robert Tarno
No option to talk to a live person. Tried to schedule two vehicles at the same time because I life an hour away but the only option is to schedule two different ones and they once I scheduled one online the next option would be days away. Even tried scheduling further out but it would only let me do one per day. A live person would have understood that.
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March 2024 by Kem Juracek
SAFELITE SUCKSTwo weeks ago we had an appointment for 11:30 AM at Safelite auto glass. When we arrived the receptionist told us it was too late in the day to fix our car. She said a convertible takes all day, so we must reschedule.Today we drove there and the same woman told my wife they couldn't work on her car because she was 10 minutes late. The receptionist didn't ask if she could leave her car overnight. She told us if we weren’t happy with them, she knows a guy who's really good. With that statement I knew they didn’t want to or didn’t know how to repair our car.I get the feeling the Safelite technicians aren't comfortable with working on a convertible or they're not properly trained to handle the task. According to my brother, who has owned Auto Glass Connection in Arlington, TX for 25 years, Safelite technicians are trained for two weeks then are listed as factory trained and certified.To save yourself some grief, find another shop.
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February 2024 by topgun622
They were fast and did a great job.
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February 2024 by Uyen Vo
Disappointed. First time i did it and never again. This is before, after and AFTER REPAIRED 1 day ( the chip broken as a long line ).
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December 2023 by cctsuda
Quick and easy service. I am so happy with the results. Went straight to the store location in Sioux City. Way better than trying to push buttons on automated informational call.
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December 2023 by Shaun Broyhill
Any business that you have 0 capability of speaking to a human being - RUN. Called to see it they could handle my car, due to it's complexity, and had various other questions. Went through automated hell, which then was told could transfer to an agent queue. Went to agent queue, and immediately got a message that said they only do quotes online and offered a $25 discount. Again, I will run as fast as I can from a business that has a complete lack of any form of customer service. Not even worth 1 star- Google desperately needs to give the ability for negative stars.
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October 2023 by Tammy Knoll
Great job fixing my rock chip! Came to my work. Highly recommend.
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September 2023 by Toni Dolphin
My windshield was pitted and cracked by a gravel truck on the highway 20. Safelite replaced the shield as scheduled. The calibration of the lane safety cameras were not working properly so they recalibrated them but they still did not work. Safelite ordered manufacturers shield, installed and recalibrated the cameras on-site. I’m back on the road feeling confident the safety equipment is back in working order!! There was no hassle when I advised the first calibration did not work properly. They did not blame me, they just accepted the issue as a challenge that must be addressed. I’m am confident with the group we have here in Sioux City!
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August 2023 by A K
The first window they install cracked, due to a stress crack. They got it right the second time.
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August 2023 by Mahanaim Crampton
Jason replaced my windshield, awesome customer service, absolutely deserves a raise for his great service
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August 2023 by Randall Martin
Always very kind helpful if they can save you money they will but they're very good at their work and I'm on disability but the quality of their work I would go there anyway and they would work with me as well they have twice already and I've taken other vehicles there for friends and if they don't feel the crack is a type that needs repaired they're not going to do it unless you really want them to cuz they're not trying to take your money very pleasant place to get your vehicle work done with the windshield or Windows whatever and I'll be going back there whenever I need to
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August 2023 by Philip Does
Wanted to give Franklin an excellent accommodation for his recent replacement of our front windshield. Franklin was polite and professional. Thank you!!
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July 2023 by Mark M. Bridgman (Father Mark M. Bridgman)
Friendly staff, timely service. GM manufactured windshield on my year old GMC Acadia. I will plan on using again if my windshield is cracked.I returned to have two chips in my windshield repaired. Excellent repair job and they billed Farmers insurance company for me. The staff is still just as friendly.
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June 2023 by Ted Dee
Got my windshield replaced here, cleaned it off with a squeegee at the gas station and it cracked immediately. Incredibly poor quality, impossible to get a hold of someone on the phone. Would not go here again if it was free.
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June 2023 by N Harrison
Replaced the windshield in my 2006 Ford Escape. Quick & affordable.
