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September 2024 by Abby S.
I've always had good experiences with this pharmacy. One example, my 1 year old daughter needed antibiotics late one evening and they offered to fill it right away before they closed so she wouldn't be in pain all night. I've been to almost every pharmacy in town and this one does what they can to get you what you need. I visit them at least twice a month.
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June 2024 by Steve B
It’s a long story of my experience, but I will leave this for other Google review checkers. They will not follow up on your prescription transfer and have been very poorly trained in any type of customer interactions or customer service. If you’re looking for better service and support in your dealings with your prescriptions this is not pharmacy for you.
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March 2024 by Amy Wheelock
Don’t go thru the drive up. They take FOREVER!!!!
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November 2023 by Hailey Myers
Never had it been easy to fill prescriptions here I’ve used this pharmacy for 6 years
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October 2023 by Glen Shephard
Always on time.
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September 2023 by Rena Ferguson
They are not discreet or even attempting to be confidential with the clients information or what prescriptions they are receiving. They are announcing very loudly each person medication and everyone can hear. It is not just the people near the pharmacy but it's loud enough that I could hear them while standing at the customer service desk. I would not fill a prescription here especially if I wanted privacy. I was shocked at the way they freely and loudly announced each persons medication without even trying to be discreet. There was no offer of going into a private area, clients were explaining issues. i could tell a few were uncomfortable with random strangers being able to hear.the discussion. I work in the medical field and privacy should be a priority.always. Please try and do better
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September 2023 by Barbara Madison
Postop RXs called in at 8am and still waiting at nearly 6pm! They don't seem to understand that meds after a surgery need to be started same day.
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August 2023 by Nikolas A.
This location needs to do something about the parking lot. It is extremely frustrating to buy groceries only to have the carts wheel stack in a hole or crack on your way to your car and having to pick up all the groceries that went flying from the ground. They are cruising for a lawsuit.And as the HyVee response suggested, I called. And I was told they will make a note of that.
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July 2023 by Rainy Thorsday
I have tried to be patient with this place. I do a lot of home care for my parents, and this is where I pick up their prescriptions. At this point every time I need to pick one up, and call to see when it will be ready, they will give me a time they assume it should be done, and every single time it will not be ready or often even started by that time. They tell me a half hour on the phone, and I come in forty minutes later, they will tell me it isn't ready and to wait twenty minutes. If they tell me an hour, and I wait an extra fifteen minutes before going, it still won't be ready and they will tell me there is another half hour wait. At a certain point it becomes infuriating.
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February 2023 by Wendy Clark
There needs to be a "no star" rating...they don't even deserve one star! Called in a refill a week before I needed it. Go to pick it up to find out they didn't have the meds. You would think they would have called to tell me but nope! Doesn't appear that they even tried to order the meds from another store. Now I have to reschedule my doctor's appointment since I don't have the meds. All they could say is sorry. Didn't even try to help...they don't know the meaning of customer service! Definitely moving to Drilling Pharmacy!
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January 2023 by Diane Clark
They do a great job!
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October 2022 by Marc Boyd
Great people in Pharmacy.
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September 2022 by Katy Takara
I have had problems the last 8 times I've been here.The long term employees generally know what they're doing and are very kind but the turn over rate is so high that it's rare to see one.I've spoken to the manager three times and expected things to be fixed with my profile but it takes me going in to actually get anything done.They apologize but it's like they're desensitized which is not a good sign for the job they're in. They are dealing with people's lives and well being.I am no longer having my doctor's send anything here.Mostly, I had been told that I could get an order filled in a certain amount of time and had to wait longer than usual because the message wasn't relayed. I had even gotten texts saying that a prescription was waiting to be picked up when it wasn't.
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June 2022 by Madhu Braunger
Let's boycott Hy-vee since they've decided to add NUMEROUS self check-out registers. making their bottom line all about profit before people. Disappointing service for the citizens of Iowa who shop at Hy-vee. Take your business to a company that chooses customer service over the almighty dollar.
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April 2022 by Kayla Solomon
If I could give this pharmacy zero stars I would! Whoever manages or runs this pharmacy needs to find a different job! My prescriptions were NEVER ready, even on the automatic refill every months thing. And one of them gives me horrible withdrawal symptoms if missed more than 24 hours, I've sometimes had to wait a week after I'd get notifications saying it was ready, only to arrive and then saying it's not there, and would take up to 4 days!! I finally got smart and switched to Walgreens. Atleast they are super fast and have never told me "it's out of stock" or some other bullcrap. My husband on the other hand, who never goes to the doctor became very I'll with influenza and pluresy. Urgent care called in a prescription for his lungs, of course the pharmacy would have been closed by the time it could be filled, totally understandable. I went the next afternoon, knowing by my previous experiences that they would not have it ready by morning. And low and behold, I get told it won't be ready until the next day by late afternoon. But than the girl asked "do you really need right now?" Umm..seriously? What kind of question is that about a medication!? Yes! He needs it right now! He needed it yesterday when it was prescribed! She goes to the back, only to come back and tell me it won't be here until tomorrow! Seriously folks, trust all these horrible reviews when considering this pharmacy!
