Best Buy, a popular electronics retailer, has a mixed reputation based on customer reviews. While the store boasts a large selection of TVs, computers, and appliances, customers have noted a limited choice in music and movies. Sales are reported to be good around Black Friday. However, some customers have experienced difficulties in getting assistance or having their questions answered, with staff often responding with "I'm not sure." The customer service has been described as both positive and negative, with one customer praising a young staff member for being knowledgeable, friendly, and respectful, while another was displeased with being stopped at the door and told they could not do something. Despite these inconsistencies, the store is praised for its knowledgeable staff and customers look forward to their next purchase.
Cindy was so helpful and amazing and diva 10/10 give her a raise
February 2026
Just went to purchase a camera with 0 knowledge of cameras & Kolby was so incredibly helpful. He took his time to explain things and gave me his best recommendations without trying to sell me anything above what I needed. He definitely knew what he was talking about and am appreciative of his knowledge and help!
January 2026
The associates weren't the most helpful but they were polite and they tried.
