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July 2023 by alma nunez
Very good service in this link, my patient and friendly
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June 2023 by Aly
I want to commend Dimante on his professionalism, courtesy, and patience. I do not live in Sioux City but my Dad still does. He doesn’t speak much English and is not tech savvy.Dimante provided excellent customer service and assisted my Dad with replacing his phone and services.Greatly appreciate him and his hard work.
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January 2023 by Em B (Nojustice)
Why is none of these stores have prepaid phones?Christmas wipe them out or supply issues?
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November 2022 by Ron Heydon
I was not able to get a phone with service that i could afford, so i went to a discount store for a phone and service too add to it. However, I use up service too fast, so i may porting this phone number to a different service.
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October 2022 by Brian Waldman
I don't even know where to begin. 2 months ago I went into the store to sign up for an account. They signed me up for a business account and did not consult me about it. So needless to say when I got my first bill it was close to $600 for three phone lines. I went into the store I spent 4 hours in the store trying to get my account switched to a consumer account. I spent another 4 hours the next day trying to be able to even log on to my account I spent hours and hours on phone support and always get connected to a business account even though I no longer have. To this day I'm still not able to log on to my account and no one can seem to help me. This is so frustrating. I am truly regretting signing up with AT& T
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September 2022 by Robert Jacobson
Representative was very helpful and very friendly. Was also very knowledgable and answered any questions we had.
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July 2022 by Stephanie Martin
I am absolutely disgusted with the service provided. I am even more disgusted to find out that my warranty for my galaxy Z flip has now been voided due to the employees careless actions of trying to remove the screen protector, and when I asked why you would remove it if you knew it would void the warranty and was told he was trying to do me a favor.
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June 2022 by Dominic Barber
I would give the staff four stars for sure, they're pleasant and helpful. Unfortunately AT&T is a little disappointing. They make almost everything difficult. If you have to change your plan or upgrade a phone. You're going to end up with a headache.
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June 2022 by Ashley Neal
I worked with Shelby. She was extremely friendly and relatable. I enjoyed working with her!
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April 2022 by EL CABRON
They have a very good costumer service best of all you don't have to wait a long time for a rep to attend you I recommend it
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March 2022 by Sarah Hall
On numerous occasions I've came to pay my son's bill and they're closed. Tonight for instance I came at 6:23 to pay bill. Website says they close at 7, hours were updated 2 wks ago. I've been here in the middle of the day a couple times n they've been closed. Don't want to have to drive clear across town when this one is more convenient cus it's close to my house!
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November 2021 by Joe Hannel
Needed to turn in a phone staff was very courteous and helpfull.
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October 2021 by Ariana Meza
The assistant manager was rude and dismissive. He wouldn’t help this new guy transfer my number and kept talking over him, it was really unprofessional. They told me that they couldn’t transfer my number but I ended up going to a different location and they transferred the number easily.
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September 2021 by John Knutson
Friend had canceled a line at this location after 5 days and the manager said she would cancel it and send the phone back. He got charged a months service so called AT&T. They didn't show the phone came yet and asked for a tracking number. We asked the manager for it and she refused just saying she sent it back dont worry about it. AT&T said not to cancel yet incase they need to make adjustments since it wasn't canceled when it was suposed to b. The manager also said dont worry about it for that too. Another month later he got charged again for a second month. Again the manager said don't worry about it and refused to give us a tracking number. We went to the Yankton store and they were very helpful. They knew true customer service by getting on the phone and trying to help cancel the line and erase 2 months of charges he got when he only had the phone 5 days. In the end they told the store they couldn't cancel it since they were a competitor store and we had to goto a Prime location to cancel it. So we drove to sioux city to this location. The guy working hesitated but eventually called in then gave us the phone. We were told it would b canceled and fixed by the guy on the phone. But yesterday he got another letter. So we called AT&T again. They asked for tracking which we told them the manager refuses to give us, so the agent called and was also refused the tracking number. So they told us we had to goto the store to have the cancelation done and credits issued. We told the agent they won't. The agent told us several times it has to b the store but finally said she would do what she could. Several AT&T agents all told us the store had to do it, but the store manager always said they can't and we had to call in to do it, or dont worry about it, and refused to give a tracking number to prove the phone was even returned. After 3 hrs on the phone and 5 different agents they said it was not canceled properly and they would fix it and issue the credits so nothing was owed. The manager at this location also added a tablet to my roommates tablet to his Dad's line without contacting his dad for approval to add it to his account. So now his dad needs to call in to cancel the tablet. Hopefully he has better luck than we did with the phone. Seems to me this location cares more about commision checks for sales and new activations than they do about customers and proper customer service.
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September 2021 by John Larsen
Very great experience! Really enjoyed our experience with Shelby and she made it easy and fun.
