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December 2023 by Deb Arend
We are very happy with the service we have received from Luana Bank. Thanks for what you do for us.
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September 2023 by Jack Christensen
I have had nothing but great experiences at the Polk City office. The entire staff is knowledgeable, patient, and kind. No question is too small for them to answer. I enjoyed working with Morgan, Rachel, and Belma on my last visit as they helped me with a problem that I had created. Great people.
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September 2023 by Mindy Dammen
We have worked with Luana Savings Bank for close to 15 years now. They are very responsive, give amazing rates and found them offering such great financial benefits for us. We have used them many times to purchase and refinance as rates became lower. They offer a seamless process that makes banking, financing and refinancing feel safe and comfortable. -Mindy
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June 2023 by Lori Neely
We are not a current customer with Luana Savings Bank; but we’re able to get a special rate CD without any requirements to join. Staff was friendly, helpful and knowledgeable.
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April 2023 by ROB CUPP
We love dealing with everyone at the Polk City branch! All the employees are extremely helpful and friendly. We have several accounts, loans, and a lockbox at the Polk City location. There isn't a time I've walked in there when I wasn't greeted by someone on the way in and on the way out! Highly recommend Luana to anyone who is considering a bank switch - you won't regret it!
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April 2023 by Diana Anderson
Luana Savings Bank has been very helpful to me. My mother passed away last December. My family used the party room for a luncheon after her service. The bank staff was great to work with.
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March 2023 by Richard Wede
The staff are super friendly and very helpful. Emma assisted us yesterday and was fantastic. We had an appointment. We asked if she could do some paperwork while we completed the appointment. She had everything ready for us to sign. It was so quick. She went over everything and we done in a sort time that we were even for the second appointment we had later that day. Great bank!!
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March 2023 by Emmalee Reichart
had a great auto loan experience there years ago. but when i try and message for help it doesn’t get very far. today i got told, “i’m not sure what to tell you at this point” referring to me not being able to use my money on venmo ect and my luana debit card got turned off. am i just expected to not pay my rent? but groceries? survive? and that is what i got told. not the best customer service i would say. AND my issue was never resolved. so yes, i am upset and will leave this type of review.
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March 2023 by Les Johnson
Opened up some new accounts. Personnel made everything easy and fast. Great customer service. Can tell it is a small town bank with great customer service!! Need to allow larger mobile deposit than $2,500.00 Maximum, such as $10,000.00, not living I the 70's!!I am sure they will correct in future.
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March 2023 by Steve Adkison
The friendly staff at the Polk City branch of Luana Savings Bank had been so kind to do notary work for us on 3 real estate transactions in the past (at no cost!)We really liked the hometown atmosphere, so when we decided to open an account in the area, they were our first choice.Then, after seeing what they were paying on their special CDs, we moved the rest of our business here. Emma Lippmann handled our transactions, and I was impressed with her performance. She understood our needs and efficiently, quickly, and accurately took great care of us. I think we made a great choice in this banking institution, and look forward to a great working relationship.I would highly recommend this bank to anyone.
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March 2023 by Angie May
I went into the Polk City branch to open an account, Rachel was very helpful and so very sweet. She went above and beyond to help me to be able to take out funds right away. I am so happy to bank right here in the town I live in.
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October 2022 by Helen W.
As a bank, which is in my book a five star, do to the fact they cater to Your needs. I've been a client for many years. I'm sitting here trying to think of something that would improve there business, I seriously can not. They're friendly, they treat everyone equally, They've gone out of the way for my child above and beyond. (My child, loves to challenge their ability, he will take his Money card, and get one dollar bills with it or $20 bills with). They've never complained one time, they even have smiles on their face when he does this.Thank you Luana Savings Bank, for being a wonderful place to come to.
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October 2022 by Danette Bontrager
We refinanced our house last year. We chose Luana because they had the lowest rate. We were thoroughly pleased with the process and service. They made it really easy for us. When we needed to close at a slightly earlier date so that we could go on our dream vacation, they accommodated that too. We highly recommend using Luana Savings Bank for your mortgage needs. We love the fact too that, unlike most mortgage companies, they didn't sell our loan to some big bank but kept it local instead.
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October 2022 by Renee Reynolds
We have banked at the Luana Savings Bank for many years and have received excellent service from their staff. We have 6 accounts as well as a safety deposit box with them and they are very conscientious when dealing with our specific financial needs. I would highly recommend them for any of your financial affairs!
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October 2022 by Tim Scott
Luana Bank, and in particular our loan officer Dawn Fay, have been absolutely great to work with. We have financed all of our houses through them and even have used them on homes out of state.
